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How can I change my iPhone display from unknown part to known part?

Please how can I change my iPhone Display from unknown part to a known part


[Re-Titled by Moderator]

Posted on Aug 2, 2023 3:24 AM

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Question marked as Top-ranking reply

Posted on Aug 2, 2023 4:07 AM

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected


More here: About genuine iPhone displays - Apple Support


If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID



1 reply
Question marked as Top-ranking reply

Aug 2, 2023 4:07 AM in response to Jnr567

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected


More here: About genuine iPhone displays - Apple Support


If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID



How can I change my iPhone display from unknown part to known part?

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