Word processing not working

Do you have an active Office 365 subscription?

For iPad devices with a screen larger than 10.1”, the MS App’s require an active Microsoft 365 Subscription. With an active subscription, you will simply need to sign-in to your Microsoft 365 Account from any of Microsoft Office suite of Apps. If you don’t have an active O365 subscription, functionality is limited to opening and reviewing existing documents.

All the Microsoft Apps for iPad can be found in the Apple App Store.

Microsoft Word, Excel, PowerPoint, Outlook and others are all available from the Apple App Store. All require iOS/iPadOS13 or later.

• Word

https://apps.apple.com/gb/app/microsoft-word/id586447913

• Excel

https://apps.apple.com/gb/app/microsoft-excel/id586683407

• PowerPoint

https://apps.apple.com/gb/app/microsoft-powerpoint/id586449534

• Outlook

https://apps.apple.com/gb/app/microsoft-outlook/id951937596

• Teams

https://apps.apple.com/gb/app/microsoft-teams/id1113153706

• OneDrive

https://apps.apple.com/gb/app/microsoft-onedrive/id477537958

• Authenticator

https://apps.apple.com/gb/app/microsoft-authenticator/id983156458

• OneNote

https://apps.apple.com/gb/app/microsoft-onenote/id410395246

In summary, MS Productivity Apps for iPad (such as Word, Excel, PowerPoint) offer limited functionality without an Office 365 Subscription - but only for devices with a screen size of 10.1” or less. Devices with larger screens only permit you to view (but not create or edit) an existing document. 

Full App functionality requires an active Office 365 Subscription.

The description in the App Store says Microsoft offers it free for devices that have a screen size under 10.1". Otherwise you would need to sign up for a subscription.

Are you using the same Apple ID on the new iPad as you were on the old one?