Purchase Date not Validated

Hello everyone,


I just bought my brand new macbook air 13" 2020 (3 months ago) and I was not able to check my serial number. It kept saying the "purchase date not validated". I bought it from Planet store (Apple Premium Reseller) in nepal. I already contacted the store in nepal and they told me to contact the apples. I can't call Apple support since I am currently in nepal. I would like to ask do you know how long do I really need to wait?


Thank you

MacBook Air 13″, macOS 13.5

Posted on Aug 2, 2023 9:46 AM

Reply
2 replies

Aug 2, 2023 1:51 PM in response to hanishkafle129

Perhaps to see if the purchase registers on Apple's database

you may check this page, and it may show at least that much.


Check Your Service and Support Coverage - Apple Support

//checkcoverage.apple.com


Usually the local Apple Authorized Resellers and/or Authorized

Service Providers, are in those places where no official Apple

presence exists. (An example, some cases; where iPhones see

repair/replacement part service, at a local regional IP Carrier.)


Contact Apple for support and service - Apple Support

//support.apple.com/en-us/HT201232


Find Locations

//locate.apple.com


If your country is not listed in above (Nepal is not listed)

Choose your country or region - Official Apple Support

//support.apple.com/choose-country-region

..another country/region may offer representative support..


Sometimes a region may find general links to service

among a Generalized "Other Asia" where your location

might be realized: link shows as Official Apple Support

but is for Other Asia locations. Each section in main link

where missing places may exist, shows an "Other.."

Other Europe, other middle east, & so on.


Differs from:

Official Apple Support

//support.apple.com


Some locations might (or not) see a reply from Apple Inc. via

email or other. ~ But don't see most as valid, when you don't

contact them directly yourself. Due to phishing, scams, & etc.


While my Region has more independent resellers & repairers

miles apart; some require air travel to access, without roads..

Only one official Apple Store in the largest urban area, exists.

[..I was in that Store only once; that day I was totally ignored..]


.Sorry to not be aware of a localized answer source for you.

At significant distances apart, us 'Volunteers' sometimes fail.


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Purchase Date not Validated

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