Why won’t my AirPod pros charge

They are brand new

AirPods Max

Posted on Aug 2, 2023 10:19 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2023 4:53 PM

Hello Daisymiller10,


I understand you're having trouble charging your AirPods.


It is not always that they are broken, first undergo the steps I list.


Check the cable you're trying to charge your AirPods with, are you sure it's working? Try this cable with your iPhone or try a different cable. Use the official Apple cable, even when purchasing a new cable.


Are your Airpods and the case clean? Make sure your Airpods can make good contact with your case. Read more about how to clean your Airpods here.

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


If none of the steps above work, visit this link.

If your AirPods won’t charge - Apple Support


The last thing you can do when you've tried everything is to contact Apple.

https://getsupport.apple.com/topics


Hopefully you can charge your Airpods again and my answer was helpful,

Enjoy your day!



1 reply
Question marked as Top-ranking reply

Aug 2, 2023 4:53 PM in response to Daisymiller10

Hello Daisymiller10,


I understand you're having trouble charging your AirPods.


It is not always that they are broken, first undergo the steps I list.


Check the cable you're trying to charge your AirPods with, are you sure it's working? Try this cable with your iPhone or try a different cable. Use the official Apple cable, even when purchasing a new cable.


Are your Airpods and the case clean? Make sure your Airpods can make good contact with your case. Read more about how to clean your Airpods here.

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


If none of the steps above work, visit this link.

If your AirPods won’t charge - Apple Support


The last thing you can do when you've tried everything is to contact Apple.

https://getsupport.apple.com/topics


Hopefully you can charge your Airpods again and my answer was helpful,

Enjoy your day!



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why won’t my AirPod pros charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.