I have charges on my credit card that I didn’t make

I have 3 different charges on my credit card that I did not make.


iPhone 11

Posted on Aug 2, 2023 11:41 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2023 7:13 PM

We cannot know what those charges are. We are not Apple. As your fellow end users we have no more access to Apple databases than you.


Start here:


If you see 'apple.com/bill' on your billing statement - Apple Support


The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.


If that is the case, only your CARD ISSUER or BANK can remedy it.


If Apple’s purchase history shows the purchase, continue with the instructions in that article


3 replies
Question marked as Top-ranking reply

Aug 2, 2023 7:13 PM in response to shinebrightdaycare

We cannot know what those charges are. We are not Apple. As your fellow end users we have no more access to Apple databases than you.


Start here:


If you see 'apple.com/bill' on your billing statement - Apple Support


The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.


If that is the case, only your CARD ISSUER or BANK can remedy it.


If Apple’s purchase history shows the purchase, continue with the instructions in that article


Aug 2, 2023 7:22 PM in response to shinebrightdaycare

Check your purchase history to see if the charges match up purchase historyView your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support If anybody in your household has a Apple Device check their purchase history as well also if you have family sharing and you are the Organizer check your settings to see if your purchase sharing is enabled if it is you need to turn it off. How to share purchases with your family - Apple Support

If you went through all these options and came to no resolution contact Apple support your payment method could of been compromised



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have charges on my credit card that I didn’t make

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.