Moving iPhones to new MDM, need to preserve SMS and Call Logs

Ok, so I've been researching this without much success so hopefully someone here can give me some ideas. My company is moving phones to a newer MDM which requires doing a factory reset. Doing an iCloud backup/restore does an overwrite for the whole phone so that doesn't work out. Currently we have to meet face to face and back up the phone to another, reset the original phone, and then migrate the data back over using Anytrans. The problem for me is that this requires having to meet with these users face to face in remote offices, and requires an extra phone to perform the backup/restore. Is there ANY way to just back up and restore the data of call logs and SMS messages without having to do a complete restore/overwrite?

Posted on Aug 2, 2023 1:00 PM

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Aug 2, 2023 2:00 PM in response to Warborg

Warborg wrote:

Ok, so I've been researching this without much success so hopefully someone here can give me some ideas. My company is moving phones to a newer MDM which requires doing a factory reset. Doing an iCloud backup/restore does an overwrite for the whole phone so that doesn't work out. Currently we have to meet face to face and back up the phone to another, reset the original phone, and then migrate the data back over using Anytrans. The problem for me is that this requires having to meet with these users face to face in remote offices, and requires an extra phone to perform the backup/restore. Is there ANY way to just back up and restore the data of call logs and SMS messages without having to do a complete restore/overwrite?

No. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Moving iPhones to new MDM, need to preserve SMS and Call Logs

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