Reset iPhone 7

My mother passed away and we are trying to transfer ownership of her old phone. We do not have her Apple ID password or access to her email. How do I erase and reset it?

iPhone 6, iOS 12

Posted on Aug 2, 2023 4:12 PM

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Bob Timmons

Level 10

187,406 points

Posted on Aug 2, 2023 4:16 PM

How to request access to a deceased family member's Apple account - Apple Support

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1 reply

Top-ranking reply

Bob Timmons

Level 10

187,406 points

Aug 2, 2023 4:16 PM in response to Arauschkolb

How to request access to a deceased family member's Apple account - Apple Support

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Reset iPhone 7

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