Can’t cancel out of a file and cannot get to browse or search

File holder showed Al files. I selected a file to download now I can’t download or cancel ism stuck. How to u refresh or fix the frozen screen?

iPhone 11, iOS 16

Posted on Aug 2, 2023 6:44 PM

Similar questions

Frozen files app on downloading wrong file Just open the files app and hit cancel button like 100 times of the corrupted file where it is stucked it will go back and delete the corrupt file and you’ll get back all the files without deleting the files app. Thank me later!
375 1
undeletable file Gwent I tried to download from Appstore froze while downloading and I can't delete its file either. What is progressing, what is being deleted, what can I do?
236 2
If your Files app is frozen, here’s how to fix it without deleting the app! Recently, my Files app froze after downloading a document from Google. Whenever I opened the app, it would always end up showing black screen of the document. I tried turning off my phone but it didn’t work. Deleting the app could’ve worked but I didn’t want to, in case files saved “on my phone” might get deleted. HOW DID I FIX IT? -Open the “Mail” app, then compose a new email. Then tap on choose file icon, and find the document that’s causing a trouble and delete it. Do not forget to delete it from the “Recently deleted” too. Then go to your Files app. It will open freely.
3402 1

1 reply

brbo

Level 8

38,635 points

Aug 2, 2023 7:11 PM in response to Dustie1

Apple support have an article online (link below) that may help:

What to do: If your iPhone won't turn on or is frozen - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t cancel out of a file and cannot get to browse or search

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up