I just bought a new iPhone got 256 gigabytes and it won’t let me back up because it says I don’t have enough storage. But it also says last backup was May 3. What’s wrong

It says iCloud storage is full and it won’t allow me to back up. The phone has 256 GB and it said the last backup was May 3 of 2023 and I just got the phone a week ago. so what is the problem?

iPhone 14 Pro, iOS 16

Posted on Aug 2, 2023 6:55 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2023 7:17 PM

Prayersforyou Said:

"It says iCloud storage is full and it won’t allow me to back up. The phone has 256 GB and it said the last backup was May 3 of 2023 and I just got the phone a week ago. so what is the problem?"

-------


View the iCloud Storage:

What is your iCloud Plan? You should check your iCloud Storage, just to be certain that you have enough empty space remaining. Go here: Check your iCloud storage on iCloud.com - Apple Support


Troubleshooting iPhone Storage:

Just because you upgraded your iCloud plan, does not mean you have upgraded your internal storage. Internal storage is what it is. The maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support

1 reply
Question marked as Top-ranking reply

Aug 2, 2023 7:17 PM in response to Prayersforyou

Prayersforyou Said:

"It says iCloud storage is full and it won’t allow me to back up. The phone has 256 GB and it said the last backup was May 3 of 2023 and I just got the phone a week ago. so what is the problem?"

-------


View the iCloud Storage:

What is your iCloud Plan? You should check your iCloud Storage, just to be certain that you have enough empty space remaining. Go here: Check your iCloud storage on iCloud.com - Apple Support


Troubleshooting iPhone Storage:

Just because you upgraded your iCloud plan, does not mean you have upgraded your internal storage. Internal storage is what it is. The maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I just bought a new iPhone got 256 gigabytes and it won’t let me back up because it says I don’t have enough storage. But it also says last backup was May 3. What’s wrong

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.