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I can't connect my new Apple pencil to my iPad. The iPad is also new.

I bought a new iPad Air (2022) and bought a new Apple Pencil 2. but the iPad does not see my Pencil. reboot doesn't help. bluetooth is on.

iPad, iPadOS 16

Posted on Aug 3, 2023 2:30 AM

Reply
1 reply

Aug 3, 2023 2:50 AM in response to Lirav81

First, compatibility. Verify that your Apple Pencil is compatible with your iPad:

Apple Pencil compatibility - Apple Support


Assuming that you have an Apple Pencil that is compatible with your iPad, this support page may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may now be irretrievably damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


If you need assistance, the Genius Bar at your local Apple Store or Apple Authorised Service Providers (AASPs) will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple


I can't connect my new Apple pencil to my iPad. The iPad is also new.

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