I bought an Apple Gift Card and the last 2 numbers are missing

Gift card help



[Re-Titled by Moderator]


Posted on Aug 3, 2023 4:57 AM

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Question marked as Top-ranking reply

Posted on Dec 2, 2023 7:25 PM

Please refer to the answer associated with the green icon, as that shows Correct.


..Options of more than one choice appear; and one of those should fix this issue..

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

//support.apple.com/en-us/HT201195


This appears to be a good choice:

"Contact Apple Support"

Code in this blue text is specific:

Contact Apple Support.


You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card. 


Code is unreadable

"If you can't read the code on the back of your card because

it's scratched or damaged, contact Apple Support."

Use link:

https://getsupport.apple.com/?caller=kbase&PGF=PGF63003&category_id=SC0082&symptom_id=20256


105 replies

Dec 21, 2023 3:18 PM in response to Crazybill1937

Dear Apple Support,

I am writing to urgently request your assistance regarding a damaged Apple Gift Card I recently purchased. Unfortunately, while redeeming the card, I accidentally scratched off the last digit of the redemption code. I understand this significantly hinders my ability to utilize the card's value, and I am reaching out for your help in recovering the missing digit.

Apr 18, 2024 2:19 PM in response to Crazybill1937

My husband and I recently purchased 2 iTunes cards. Both are missing the last 4 digits on cards. Instead of the codes containing 16 digits, ours only have 12. Unable to redeem them. Took them back to facility where we purchased them. They refused to replace them. Contacted Apple Support and they say there is nothing they can or will do. So basically we lost $100.00 on 2 $50.00 cards and Apple refuses to replace them and isn’t acknowledging they have a severe scam problem going on. Any one else having similar issues and knows how to fix this, please advise.

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I bought an Apple Gift Card and the last 2 numbers are missing

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