Someone logged in on my account , apple sent me email . I cannot log into my account because of security questions , apple answer is cancel Apple TV and re subscribe , I asked will this stop people logging in to my account , oh no if you can't log in to your account it won't stop them logging in just forget that account and resubscribe to Apple TV this will stop them signing in too that.😱
[Re-Titled by Moderator]
UAU9000,
See -> If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
To keep your Apple ID account secure, see the following Apple articles:
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
See who has access to your device or accounts
See who has access to your iPhone or iPad – Apple Support (UK)
Delete suspicious content from your devices
Delete suspicious content from your devices – Apple Support (UK)
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to find where you're signed in - Apple Support
Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)
Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)
(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
Never jailbroken your iPhone.
See -> If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
To keep your Apple ID account secure, see the following Apple articles:
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
See who has access to your device or accounts
See who has access to your iPhone or iPad – Apple Support (UK)
Delete suspicious content from your devices
Delete suspicious content from your devices – Apple Support (UK)
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to find where you're signed in - Apple Support
Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)
Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)
(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
Never jailbroken your iPhone.
I had a what would you call it a stock reply , I spent an hour on the phone talking with an apple advisor , who could do nothing ,this is how I see things , if someone gains access to your account and changes your security questions ,you nolonger own that account and apple can or won't do anything about it ,I went through every option with the apple employee, I even let him take over my screen and after all that the best option was delete Apple TV reset it up with a different account and let them have the one they stole and he put the phone down ,so the reply of me spending more time and then still not get into my account because you can change your password as much as you want but without the right answer to a security question your account is gone and apple unlike every other company are not willing to help you get it back
Whyisyoursecuritysobad wrote:
not willing to help you get it back
They are willing to help you get it back, you just have to be able to prove to them you are the owner of the account and not just a hacker who is making all of this up and trying to get access to the account you say is yours. They are responsible for making sure your account is secure and if you spent an hour on the phone with them then I am guessing you were not able to convince them you are the account owner. It is unfortunate but security works both ways.
Note that for several years now Apple has been encouraging users to switch to the more secure two factor authentication method instead of security questions.
I cannot log into my Apple ID account because of security questions
