I have a problem with my Face ID Face ID is disabled problem in true depth camera

iPhone 11 Face ID problem

iPhone 11, iOS 16

Posted on Aug 3, 2023 12:52 PM

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Question marked as Top-ranking reply

Posted on Aug 3, 2023 12:59 PM

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Aug 3, 2023 12:59 PM in response to moiz130

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple


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I have a problem with my Face ID Face ID is disabled problem in true depth camera

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