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capri64 Author

Level 1

4 points

my iPhone 12 says there’s an issue with my Face ID

my Face ID has not been working for a while now and I went to settings to try and fix it and my phone is saying there’s an issue with my phones ability to use Face ID.

iPhone 12, iOS 16

Posted on Aug 5, 2023 8:58 AM

Top-ranking reply

Limnos

Level 10

418,819 points

Posted on Aug 5, 2023 9:01 AM

Hello,

Apple has several documents helping you with Face ID.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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my iPhone 12 says there’s an issue with my Face ID

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