Unable to setup passcode

Got a new ultra and wanted to setup passcode, but the options are all greyed out. Help?

Apple Watch Ultra

Posted on Aug 5, 2023 2:54 PM

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Question marked as Top-ranking reply

Posted on Aug 6, 2023 3:56 AM

I see MrHoffman's replies which are one route to check. I'm going to suggest also checking another possible route for clues.


At the bottom of the Passcode page MrHoffman mentions, there is a slider for Wrist Detection. Does it work or is it locked?


Is your iPhone totally yours (personal, since new)? Or is it Work Issue (or has some work apps on it like your office email via Outlook)? If there is any work connection (even only on your iPhone) it might be that some configurations are controlled by your work IT security settings.


There have been some recent software updates from Apple so a mismatch is possible if only one device got updated. Please check your iPhone and Apple Watch are both on the latest versions.

iPhone: Settings > General > Software Update (should be iOS 16.6)

Watch app on iPhone: My Watch > General > Software Update (should be WatchOS 9.6)



4 replies
Question marked as Top-ranking reply

Aug 6, 2023 3:56 AM in response to Mrs. Allen

I see MrHoffman's replies which are one route to check. I'm going to suggest also checking another possible route for clues.


At the bottom of the Passcode page MrHoffman mentions, there is a slider for Wrist Detection. Does it work or is it locked?


Is your iPhone totally yours (personal, since new)? Or is it Work Issue (or has some work apps on it like your office email via Outlook)? If there is any work connection (even only on your iPhone) it might be that some configurations are controlled by your work IT security settings.


There have been some recent software updates from Apple so a mismatch is possible if only one device got updated. Please check your iPhone and Apple Watch are both on the latest versions.

iPhone: Settings > General > Software Update (should be iOS 16.6)

Watch app on iPhone: My Watch > General > Software Update (should be WatchOS 9.6)



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Unable to setup passcode

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