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User profile for user: RBuco
RBuco Author
User level: Level 1
4 points

Missing Photos on iPhone 11 Pro

I have an iPhone 11 Pro with 15.6.1 software. Today I was taking photos by swiping left to quickly access the camera and after taking a few pictures I clicked on the small thumbnail on the bottom left of the screen to review what I took. I could see all of the photos just fine. Then a little while later I signed into my phone and clicked on the photos app to look at all of my photos from the day and a handful of them are missing. They appear as an empty white box. This includes the photos I was able to see earlier that are now not showing up. Here is a screen shot of what I am seeing. Can anyone help me get these missing photos back?! I don't understand how I could see them earlier and now they are just not appearing.


Thanks for any help!



iPhone 11 Pro, iOS 15

Posted on Aug 5, 2023 8:25 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,708 points

Posted on Aug 5, 2023 8:58 PM

You may try some of these steps, please check after each step...


  1. Your device is probably not connected to the internet. There are a few steps you can take to verify the connectivity of your device. Connecting to Wi-Fi is the initial step, followed by establishing an internet connection. However, it's important to note that connecting to Wi-Fi does not automatically guarantee an internet connection. In the event that you are unable to connect to Wi-Fi, the issue may stem from settings on your iPhone or the router/modem. On the other hand, if you are unable to establish an internet connection despite being connected to Wi-Fi, the problem is likely related to the settings on your router/modem. In such cases, it is advisable to promptly contact your Internet Service Provider (ISP) for assistance. Connect iPhone to the Internet - Apple Support
    1. Over Cellular: contact your Carrier (Cellular Service Provider). The agency that issued the SIM to you
    2. Over WiFI: Contact your ISP (Internet Service Provider), the agency that provided the Internet Service on your Modem/Router to you
  2. Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...
  3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  5. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



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Question marked as Best reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,708 points

Aug 5, 2023 8:58 PM in response to RBuco

You may try some of these steps, please check after each step...


  1. Your device is probably not connected to the internet. There are a few steps you can take to verify the connectivity of your device. Connecting to Wi-Fi is the initial step, followed by establishing an internet connection. However, it's important to note that connecting to Wi-Fi does not automatically guarantee an internet connection. In the event that you are unable to connect to Wi-Fi, the issue may stem from settings on your iPhone or the router/modem. On the other hand, if you are unable to establish an internet connection despite being connected to Wi-Fi, the problem is likely related to the settings on your router/modem. In such cases, it is advisable to promptly contact your Internet Service Provider (ISP) for assistance. Connect iPhone to the Internet - Apple Support
    1. Over Cellular: contact your Carrier (Cellular Service Provider). The agency that issued the SIM to you
    2. Over WiFI: Contact your ISP (Internet Service Provider), the agency that provided the Internet Service on your Modem/Router to you
  2. Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...
  3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  5. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



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Missing Photos on iPhone 11 Pro

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