iPad safari password utility not saving suggested passwords to keychain

Question

iPad safari password utility not saving suggested passwords to keychain

I have had 5 or more times recently and further back where the suggested strong password wont actually be saved to the keychain. This means you have to click the forgot password option on the account you just created and start over. Is this a bug in the password utility?

I have also had times when it did save but failed to appear until a few days after the account was created. So the original missing password will show up in a search alongside the second one that was generated after going through the forgot password option on a website.

iPad Pro

Posted on Aug 6, 2023 1:54 PM

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Answer 1

Vilas_S

Community Specialist

Aug 7, 2023 1:16 PM in response to TreeHouseTech

Hello TreeHouseTech,

Thank you for using Apple Support Communities. We know how important it is to have your passwords properly save when using iCloud Keychain. Allow us to assist by recommending some troubleshooting steps to help isolate the issue you're experiencing. Let's start off by following the steps below:

1.) Try refreshing things by restarting your iPad. This step can sometimes help out: Restart your iPad - Apple Support

2.) Double check and confirm that you have AutoFill Passwords enabled. You can check this by going to Settings > Passwords > Password Options: Automatically fill in strong passwords on iPad - Apple Support

3.) Review and follow the steps listed under "If iCloud Keychain is on, but Safari won't save or autofill account" for steps you can try: Automatically fill in strong passwords on iPad - Apple Support

4.) Make sure that all updates have been installed on your device. This can help resolve unexpected issues: Update your iPhone or iPad - Apple Support

We hope these steps help you. Thank you for using Apple Support Communities. Take care.

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iPad safari password utility not saving suggested passwords to keychain

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