Caller ID Photos For Friends Are Blurry When Getting Phone Calls!

For years I have always set the goofiest and most embarrassing caller ID photos of all my close friends on my contacts. This way when they call me their goofy face would appear on the background of the lock screen of my phone and I could admire that embarrassing photo for a few seconds before I decide to answer the call. However for the past few weeks every time my friends call me only their name shows up on the lock screen and that "embarrassing" photo I have set and saved as their contact photo no longer appears. Well it does appear but the entire picture on the lock screen is blurry and you cant make out what the photo is so I havent been able to get that laugh. I cant seem to figure out why that is and I thought it was just for one person but I have been asking my friends to call me just to see if it was one person or a few and it seems to be everybody. Can somebody help me fix this issue? I have an iPhone 13 Pro Max and it is currently up to date

iPhone 6

Posted on Aug 6, 2023 2:39 PM

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Question marked as Top-ranking reply

Posted on Dec 1, 2023 12:46 PM

Apple’s new contact customize feature is the culprit. The caller id photo and the contact photo are two separate objects now in the new iOS. This means that for every person that you want the caller id and the contact photo to be the same, you have to manually redo every contact and attach the photo to the caller id.


To fix this, when editing a contact, you will now see an “edit” button below the contact photo. After pressing edit, you need to press customize then “poster.” After setting up your “poster” (aka the caller id), you wont see blurry screens anymore.


Apple is really dumb for not making the default “poster” be the full resolution contact photo. Instead, they have this weird blurry thing. Hope this helps

18 replies
Question marked as Top-ranking reply

Dec 1, 2023 12:46 PM in response to Patonmyback

Apple’s new contact customize feature is the culprit. The caller id photo and the contact photo are two separate objects now in the new iOS. This means that for every person that you want the caller id and the contact photo to be the same, you have to manually redo every contact and attach the photo to the caller id.


To fix this, when editing a contact, you will now see an “edit” button below the contact photo. After pressing edit, you need to press customize then “poster.” After setting up your “poster” (aka the caller id), you wont see blurry screens anymore.


Apple is really dumb for not making the default “poster” be the full resolution contact photo. Instead, they have this weird blurry thing. Hope this helps

Aug 7, 2023 9:25 AM in response to Patonmyback



here is a picture of one of my friends when i get a phone call. In the past that small icon of her face usually takes up the entire screen. Kind of as if it was the wallpaper but now the picture only appears as that small icon on the top of the screen. And the blurry image in the background is just my normal wallpaper. NOT the photo I set as the person calling me.

Aug 7, 2023 9:25 AM in response to SravanKrA



here is a picture of one of my friends when i get a phone call. In the past that small icon of her face usually takes up the entire screen. Kind of as if it was the wallpaper but now the picture only appears as that small icon on the top of the screen. And the blurry image in the background is just my normal wallpaper. NOT the photo I set as the person calling me.

Aug 7, 2023 5:32 AM in response to Patonmyback

To improve understanding of the phenomenon, it would be highly beneficial if you could share a screenshot. Visual representations carry greater impact than written descriptions.


Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



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Caller ID Photos For Friends Are Blurry When Getting Phone Calls!

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