Missing purchased photosync app

Hey Grandmotherof3,

Make sure the purchase isn't hidden by using the steps in this article: Hide purchases from the App Store.

If you have or had multiple Apple IDs, the purchase may be associated with one of those. For steps on how to view purchase history, click here:View your purchase history for the App Store, iTunes Store, and other Apple media services. Check the other Apple IDs for the purchase.

Take care.

Thanks for those details Grandmotherof3,

If you check out the steps in the article, If you see 'apple.com/bill' on your billing statement, do you show any record of having purchased this app?

Does the app show available for purchase or download in the App Store currently?

Let us know, and we'll continue from there.