I recently purchased an Apple airpodpro 2nd generation two weeks ago. then I discovered one of the airpods has malfunction. I want to know how to send it to Apple for additional examination and how to change to a new one.

Hi pfkohan,

welcome to the Apple (user-to-user) Community.

Re: "I recently purchased an Apple airpodpro 2nd generation two weeks ago.

then I discovered one of the airpods has malfunction":

Apple support has info. online that may be helpful:

You might begin by entering the AirPods serial number online to check your warranty and receive instructions:

Find the serial number of your AirPods - Apple Support

Enter serial number to:

Check Your Service and Support Coverage - Apple Support

You can then follow the onscreen instructions

________

More info:

About Warranty: Legal - Hardware Warranties - Apple

Legal - Hardware Warranties - Apple

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Re: "I want to know how to send it to Apple for additional examination and how to change to a new one".

About Replacement : AirPods Repair & Service - Apple Support

More info: AirPods Express Replacement Service - Apple Support

Eg:

Learn how to send your AirPods, AirPods Pro, and Wireless Charging Case to Apple using Express Replacement Service - Apple Support

says:

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

or

If you decide to visit an Apple Store: a Genius Bar reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple

All the best :-)

pfkohan Said:

"I recently purchased an Apple airpodpro 2nd generation two weeks ago. then I discovered one of the airpods has malfunction. I want to know how to send it to Apple for additional examination and how to change to a new one"

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"Malfunctioned"? In what manor?

How exactly are your AirPods not functioning? Are you having power issues? If so, refer to the following....

Troubleshooting AirPods Power Draining:

A. A Few Links to Visit:

• If your AirPods Con’t Charge - Apple Support

• If your left or right AirPod isn't working - Apple Support

• How to Clean your AirPods and EarPods - Apple Support



• Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

B. Try the Following Tasks:

• Hold Down the Button on the case for about 15 seconds.

• Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

• Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.