cancel subscription and full refund for $49.99 x 2

I was charged $49.99 x 2 for a sevice I did not sign up for. my statement showed: 08/05/23 08/05/23 ROBLOX 1.888.858.2569-#24011346T000Z8Z07-49.99 Minus-$1,325.39-Begin region.

Details -Billing location:HTTPSCORP.ROB, CA Purchase Mode:MANUALLY ENTERED

Dispute this transaction Manage disputes. End of region-08/05/23 08/05/23 ROBLOX 1.888.858.2569

#24011346T000ZKFF8 $49.99 Begin region. Details Please cancel this and refund me thru my original payment.



I await a response.


Joanne

iPhone 14, iOS 16

Posted on Aug 7, 2023 7:43 AM

Reply
Question marked as Best reply

Posted on Aug 7, 2023 7:56 AM

Hi, you’ve contact the Apple Support Community. This is a user to user community, but Apple is not here. We do not have access to your personal or financial information. At any time you can contact official Apple support by calling 1-800-MY-APPLE


If the subscription is through Apple you can cancel the subscription following the steps in the support article linked below.


Subscriptions and Billing - Official Apple Support


You may request a refund by following the steps in this support article.


Request a refund for apps or content that you bought from Apple - Apple Support


2 replies
Question marked as Best reply

Aug 7, 2023 7:56 AM in response to lynchmob2811

Hi, you’ve contact the Apple Support Community. This is a user to user community, but Apple is not here. We do not have access to your personal or financial information. At any time you can contact official Apple support by calling 1-800-MY-APPLE


If the subscription is through Apple you can cancel the subscription following the steps in the support article linked below.


Subscriptions and Billing - Official Apple Support


You may request a refund by following the steps in this support article.


Request a refund for apps or content that you bought from Apple - Apple Support


Aug 7, 2023 7:56 AM in response to lynchmob2811

First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.


Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support


cancel subscription and full refund for $49.99 x 2

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