Can't make outgoing phone calls from my Mac using Monterey 12.6.7

Question

Can't make outgoing phone calls from my Mac using Monterey 12.6.7

I'm hoping someone can help me with this, when my phone rings a small window pops up on my Mac asking me if I want to accept it, and I can accept the phone call and talk to through computer. But when I try to make an outgoing phone call from my computer it says my iPhone and Mac must be on the same Wi-Fi network which they are, but it will not connect. I'm trying to figure out why can receive incoming phone calls do not make outgoing ones. Thank you and advance.

iMac 27″, macOS 12.6

Posted on Aug 7, 2023 12:17 PM

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Answer 1

K Shaffer

Level 7

34,763 points

Aug 7, 2023 1:47 PM in response to Robert Garven

A curious issue, unless your wi-fi base has two-channels, 2.5GHz and 5GHz etc.

Maybe each device, uses different ones from there(?) or maybe different cause?

Almost like 'alice in wonderland' resolving these; which item(s) to chase?🤣🍄

Perhaps re-check Continuity settings, where they may blur between products.

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Answer 2

Aug 7, 2023 2:42 PM in response to K Shaffer

K Shaffer,

Thanks for responding actually I have a Asus router and it does have two channels but both my iPhone and my iMac are on the 5G channel. I need to get this figured out because I use my computer a lot for business and I work so much better than talking on my phone. I checked the continuity settings and both devices are always kept updated. I can update to Ventura because I have a late 2015 iMac and it won't support it, ironically I live in the city of Ventura.....

Rob

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Answer 3

K Shaffer

Level 7

34,763 points

Aug 7, 2023 3:00 PM in response to Robert Garven

The word 'continuity' applies in this sense, a few may apply:

Use Continuity to connect your Mac, iPhone, iPad, and Apple Watch - Apple Support

//support.apple.com/en-us/HT204681

..Some 'background sharing' between them might need reapplied.

This point in time, most mine have been OK. Details escape me.!

Use Handoff to continue tasks on your other devices - Apple Support

//support.apple.com/en-us/HT209455 [+might not be the case]

Sometimes to restart each or both devices, may help readjust

whatever squabbles happen between them. A sequence may

be required; been awhile since I'd done any exact thing here.

A reference article may - or not, be one like this:

Make and receive phone calls on Mac or iPad - Apple Support

//support.apple.com/en-us/HT209456

..section tells how to set up iPhone cellular calls, including wi-fi.

Or this one, includes iPhone and FaceTime, with Mac:

Set up your iPhone and FaceTime on Mac for phone calls - Apple Support

//support.apple.com/guide/facetime/set-up-fctm264ce831/5.0/mac/12.0

Might find 'an answer' in totally different direction, too!? LOL

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Answer 4

Aug 7, 2023 5:43 PM in response to K Shaffer

K,

Thank you I restarted them a couple of times double checked everything was working together correctly checked all my preferences the Wi-Fi accounts on both devices. What's funny when I open FaceTime and if you try to send a call it starts to rain but then instantly it says both devices need to be on the same Wi-Fi like before. What's astonishing a few minutes later someone calls me and using the FaceTime I'm able to answer the call on my computer even though my phones off in the other room....

I read that and several other articles and all my settings seem to be correct probably just some weird thing but I can't track it down.

Rob

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Answer 5

K Shaffer

Level 7

34,763 points

Aug 7, 2023 7:21 PM in response to Robert Garven

Maybe if you've not tried recent latest macOS update:

macOS Monterey 12.6.8 macOS Monterey 24 Jul 2023

Blue link tells of a list of potential fixes to 12.6.8.

.This is 'kinda a patch' to include several other things

& it might do tiny bit toward the issue your mac has?

An upgrade would push a latest version Ventura out

~ while the update to Monterey awaits 12.6.8]

Update macOS on Mac - Apple Support

The software update item within macOS should work.

[There's also been Safari update, for some macOS.]

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Answer 6

Aug 11, 2023 9:54 PM in response to K Shaffer

Thank you all for your suggestions I tried all of that and nothing has worked... I'll keep trying and if I find a solution I will post it here!

Rob

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Can't make outgoing phone calls from my Mac using Monterey 12.6.7

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