On my PC, when I log on to icloud and try to load photos, I get an error saying "problem accessing server" Help me if you can. It's very frustrating

I'm getting a "connection" error.


Windows, Windows 10

Posted on Aug 7, 2023 2:39 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2023 11:51 AM

Hey there b-r-o-k-e-n,


We'd like to help out!


If you see an error when trying to load these details on your PC, work through the checklist below first to make sure you meet the requirements for iCloud:


Things to check first

Before you change your security software's setup: 

* Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC
* Log in to an administrative user account, not a guest account. Learn how to do this on a PC
* Update to the latest version of iCloud for Windows or update to the latest version of iTunes.
* Make sure that you have the latest software on your Mac or on your PC.
* Make sure that you set up Windows Hello. Learn how to set it up
* Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues.


Continue with the applicable troubleshooting steps in this resource for further help:


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


Take care!


2 replies
Question marked as Top-ranking reply

Aug 8, 2023 11:51 AM in response to b-r-o-k-e-n

Hey there b-r-o-k-e-n,


We'd like to help out!


If you see an error when trying to load these details on your PC, work through the checklist below first to make sure you meet the requirements for iCloud:


Things to check first

Before you change your security software's setup: 

* Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC
* Log in to an administrative user account, not a guest account. Learn how to do this on a PC
* Update to the latest version of iCloud for Windows or update to the latest version of iTunes.
* Make sure that you have the latest software on your Mac or on your PC.
* Make sure that you set up Windows Hello. Learn how to set it up
* Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues.


Continue with the applicable troubleshooting steps in this resource for further help:


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


Take care!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

On my PC, when I log on to icloud and try to load photos, I get an error saying "problem accessing server" Help me if you can. It's very frustrating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.