Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WHITE SCREEN OF DEATH

I bought this iphone 13 pro like one and half year ago and now 2 days before while operating it just turned into white screen and i also tried hard restart and even tried updating it via itunes but nothing changed please suggest me what to do in this situation

iPhone 13 Pro

Posted on Aug 7, 2023 2:55 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 7, 2023 3:01 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


This is guaranteed to work unless the phone has suffered a hardware failure. So if it doesn’t restart the phone Click on “Support” at the top of this page

Or go to Contact Official Apple Support

Note that both of the above have options to receive a callback or chat


1 reply
Question marked as Top-ranking reply

Aug 7, 2023 3:01 PM in response to varoon144

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


This is guaranteed to work unless the phone has suffered a hardware failure. So if it doesn’t restart the phone Click on “Support” at the top of this page

Or go to Contact Official Apple Support

Note that both of the above have options to receive a callback or chat


WHITE SCREEN OF DEATH

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.