I bought Macbook pro in China, and want to get Support in USA

I bought my Macbook Pro in China in 2021 and recently found out that my screen has some issues. Can I get support in the USA? My Apple Care+ is under warranty. Also, I have no plans to return to China in the near future.

MacBook Pro 14″, macOS 13.4

Posted on Aug 7, 2023 3:07 PM

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Question marked as Top-ranking reply

Posted on Aug 8, 2023 2:33 PM

I bought my Macbook Pro in China in 2021...


At first I thought you were OK because the "country where purchased" language in the Mac AppleCare coverage did not cause a wave of similar questions here until Summer 2022.


As I researched this, Apple's language about Apple restricting AppleCare+ service for Mac computers to the country of purchase is far older than I thought. This 2019 plan document for the US:


Before March 19, 2019


includes the "restrict" language; see Section 4.1.


This is a "fuzzy" area and beyond our scope here as other end users. So babowa is 100 % right: you must contact Apple to confirm your coverage. Have your AppleCare documents at hand.


The Chinese-language AppleCare documents are here listed by effective dates:


https://www.apple.com.cn/legal/sales-support/applecare/applecareplus/cn/mac/


That page has date ranges for the evolving plans, so use the one that matches your purchase date.




4 replies
Question marked as Top-ranking reply

Aug 8, 2023 2:33 PM in response to Dianakr13gk

I bought my Macbook Pro in China in 2021...


At first I thought you were OK because the "country where purchased" language in the Mac AppleCare coverage did not cause a wave of similar questions here until Summer 2022.


As I researched this, Apple's language about Apple restricting AppleCare+ service for Mac computers to the country of purchase is far older than I thought. This 2019 plan document for the US:


Before March 19, 2019


includes the "restrict" language; see Section 4.1.


This is a "fuzzy" area and beyond our scope here as other end users. So babowa is 100 % right: you must contact Apple to confirm your coverage. Have your AppleCare documents at hand.


The Chinese-language AppleCare documents are here listed by effective dates:


https://www.apple.com.cn/legal/sales-support/applecare/applecareplus/cn/mac/


That page has date ranges for the evolving plans, so use the one that matches your purchase date.




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I bought Macbook pro in China, and want to get Support in USA

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