Unable to sign in to AppleTV on my Roku, it works sometimes but most the time it says there’s a problem playing the video and it either tells me to try again or start troubleshooting. I do both of those constantly and nothing happens. All my other TV apps work fine.
iPhone 12, iOS 16
Please try the troubleshooting tip that we received through user mygreensocks:
1. Uninstall the Apple TV app,
2. Shut off and unplug the smart TV or streaming device,
3. Wait 30 seconds,
4. Plug the TV or device back in,
5. Re-install the Apple TV app.
I am incredibly dissatisfied with AppleTV, I have tried all I can based on these recommendations. The money I am spending for this and the MLS package is not worth it. Video is not available, resetting, removing the app and reinstalling on the ROKU does nothing.
I have already cancelled due to the " unable to play , there's a problem playing this video. Try again or trouble shoot the issue "
It will play previews and then the recap of the series and then it goes to that message.
I also tried all of those helpful recommendations above to no avail.
I've tried to sign out and back in also but once I signed out it refused to let me sign back in ... Error message, that I can't remember. It was the right login info so I don't know .
After doing this for what seems like forever I just gave up . Then the next time I try it it works .... after having this issue many times I cancelled, it just stressed me out and made me angry . TV is supposed to be relaxing.
I have a few more days left of my subscription... Thought I'd watch the episode of After Party.... Apple had other ideas . So that just reenforced my decision to cancel I guess after giving another try today . I wanted to keep it but 🤷
*Onn 50" Roku smart TV that has the Apple TV app on it .
Please try the troubleshooting tip that we received through user mygreensocks:
1. Uninstall the Apple TV app,
2. Shut off and unplug the smart TV or streaming device,
3. Wait 30 seconds,
4. Plug the TV or device back in,
5. Re-install the Apple TV app.
I am incredibly dissatisfied with AppleTV, I have tried all I can based on these recommendations. The money I am spending for this and the MLS package is not worth it. Video is not available, resetting, removing the app and reinstalling on the ROKU does nothing.
I am sorry to hear that. It seems to work for most Roku users though, so it seems like a fixable issue. Not sure what is happening in your case. If you want guided assistance, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
I am cancelling Apple TV
I have already cancelled due to the " unable to play , there's a problem playing this video. Try again or trouble shoot the issue "
It will play previews and then the recap of the series and then it goes to that message.
I also tried all of those helpful recommendations above to no avail.
I've tried to sign out and back in also but once I signed out it refused to let me sign back in ... Error message, that I can't remember. It was the right login info so I don't know .
After doing this for what seems like forever I just gave up . Then the next time I try it it works .... after having this issue many times I cancelled, it just stressed me out and made me angry . TV is supposed to be relaxing.
I have a few more days left of my subscription... Thought I'd watch the episode of After Party.... Apple had other ideas . So that just reenforced my decision to cancel I guess after giving another try today . I wanted to keep it but 🤷
*Onn 50" Roku smart TV that has the Apple TV app on it .
I also cancelled due to frustration . I feel better knowing it wasn't just me. :)
TV app doesn’t work
