"Device not connected to internet" error during iPad iOS update?

Hello!

If your iPhone won’t update, please see: If your iPhone or iPad won't update - Apple Support. 

👉 Updating iOS: common issues and solutions - Apple Community

👉 If you see error 9, 4005, 4013, or 4014 when you restore your iPhone

I hope you have a nice day and good luck!

If you're facing issues with installing the iOS update on your iPad Pro and are receiving a message that the device is not connected to the internet, there are several steps you can take to troubleshoot the problem:

1. Check Your Internet Connection: Make sure that your iPad Pro is indeed connected to a stable and active Wi-Fi network. Go to "Settings" > "Wi-Fi" and ensure that your device is connected to a network with a strong signal.

2. Restart Your iPad: Sometimes, a simple restart can resolve temporary glitches. Press and hold the power button (either on the top or side of the iPad) until the "slide to power off" slider appears. Slide it to turn off the device, and then turn it back on after a few seconds.

3. Check Available Storage: Ensure that your iPad has sufficient storage space available for the iOS update. Go to "Settings" > "General" > "iPad Storage" to check how much space is available.

4. Reset Network Settings: Resetting network settings can help resolve connectivity-related issues. Go to "Settings" > "General" > "Reset" > "Reset Network Settings." Keep in mind that this will also remove saved Wi-Fi passwords.

5. Update via iTunes (if available): If you have access to a computer with iTunes installed, you can try updating your iPad using iTunes. Connect your iPad to the computer, open iTunes, select your device, and click on "Check for Update." Follow the prompts to install the update.

6. Try a Different Wi-Fi Network: If possible, connect your iPad to a different Wi-Fi network to see if the issue persists. This can help determine whether the problem is specific to your current network.

7. Check Apple's System Status: Sometimes, the issue might be on Apple's end. Check Apple's System Status page (https://www.apple.com/support/systemstatus/) to see if there are any ongoing issues with the software update servers.

8. Temporary Server Issue: It's possible that the issue is due to a temporary server problem. Try installing the update again after a few hours or on a different day.

9. Contact Apple Support: If none of the above steps resolve the issue, you might want to contact Apple Support for further assistance. They can provide personalized guidance based on the specific problem you're facing.

Remember to back up your important data before attempting any troubleshooting steps that might involve resetting settings or updating the software.

I tried it but it’s still not working

Take your iPad to an authorized Apple service shop so they can do the same things that have been suggested above. You can find a list of authorized shops in your area using this link:

Find Locations

Do you by chance use a VPN on your iPhone? If you do, at a minimum, turn it off or better yet get rid of it completely as VPN's can cause issues like this and are completely not needed on iPhone.