Related Article: View your purchase history for the App Store, iTunes Store, and other Apple media services

Was charged for a universal remote and I don’t even have that app on my phone

My debit card was charged $6.99 for a universal tv remote that I don’t even have or downloaded on my phone. I need a refund please

iPhone 14 Pro Max, iOS 17

Posted on Aug 7, 2023 11:05 PM

Reply
Question marked as Apple recommended

My debit card was charged $6.99


Only charged on your debitcard?

If the invoice is not from Apple, was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Ask your bank to block your card, and ask a new card.


See also ⤵️

Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support

 

Recognize and avoid phishing messages, phony support calls, and other scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

-----


for a universal tv remote

Are you talking about this app?

If so, SUBSCRIPTION PRICING & TERMS

- Payment will be charged to your iTunes Account as soon as you confirm your purchase.

- You can manage your subscriptions and turn off auto-renewal from your Account Settings after the purchase.

- Subscriptions will renew automatically unless you turn off auto-renew at least 24 hours before the end of the current period. The renewal cost will be charged to your account 24 hours before the end of the current period.

- When the subscription is canceled, it will stay active until the end of the period. Auto-renewal will be disabled, but the current subscription will not be refunded.

- If offered, any unused portion of a free trial period will be forfeited when you purchase a subscription.


1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


3.

If an app has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support

  • If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.

 

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 




Posted on Aug 8, 2023 12:14 AM

1 reply
Question marked as Apple recommended

Aug 8, 2023 12:14 AM in response to Katelynt0419

My debit card was charged $6.99


Only charged on your debitcard?

If the invoice is not from Apple, was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Ask your bank to block your card, and ask a new card.


See also ⤵️

Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support

 

Recognize and avoid phishing messages, phony support calls, and other scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

-----


for a universal tv remote

Are you talking about this app?

If so, SUBSCRIPTION PRICING & TERMS

- Payment will be charged to your iTunes Account as soon as you confirm your purchase.

- You can manage your subscriptions and turn off auto-renewal from your Account Settings after the purchase.

- Subscriptions will renew automatically unless you turn off auto-renew at least 24 hours before the end of the current period. The renewal cost will be charged to your account 24 hours before the end of the current period.

- When the subscription is canceled, it will stay active until the end of the period. Auto-renewal will be disabled, but the current subscription will not be refunded.

- If offered, any unused portion of a free trial period will be forfeited when you purchase a subscription.


1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


3.

If an app has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support

  • If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.

 

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 




Was charged for a universal remote and I don’t even have that app on my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.