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User profile for user: Facetimeuser1
Facetimeuser1 Author
User level: Level 1
4 points

iphone8 facetime not working unless i call directly from a contact card

my iPhone 8 FaceTime has been working fine until today. I was able to call anyone without having them as a contact. When I dial a number and my recipient answers I would tap the FaceTime button and it would show my camera to the recipient but now I get a bubble message that references that “my recipients contact card information is not available for FaceTime however when I go to my contact card and tap the FaceTime bubble it works as before. Is this a common, easily fixed problem?

iPhone 8 Plus, iOS 16

Posted on Aug 7, 2023 11:07 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
415,954 points

Aug 7, 2023 11:08 PM in response to Facetimeuser1

To improve understanding of the phenomenon, it would be highly beneficial if you could share a screenshot. Visual representations carry greater impact than written descriptions.


Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



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User profile for user: Facetimeuser1
Facetimeuser1 Author
User level: Level 1
4 points

Aug 7, 2023 11:28 PM in response to Facetimeuser1

The inage is the iphone message i receive when i am on a voice call and after i tap the facetime command while connected. This has never before appeared when ive called this number before. This message happens wuth all if my facetime attempts unkess i call directly from a contact card. I also get this message whe i receive a facetime request. Thusvis my probkem and i am hoping there is a simple fix?

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iphone8 facetime not working unless i call directly from a contact card

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