You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacOS doesn't get unlocked by Apple Watch since 13.5 update

Since the last MacOS Update (13.5) the Apple Watch doesn't unlock the MacBook Pro 16inch (2019) anymore. Every time I want to activate the function again, it fails with the output, that the watch needs to be logged into my iCloud account, which it is. The watches unlock-macos-function still works fine on my other MacBook Pros with older MacOS versions. Tried to restart both devices and ensured they are in the same WiFi.

MacBook Pro 16″

Posted on Aug 8, 2023 4:25 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2023 6:53 PM

I understand the frustration. Direct your attention to Unlock your Mac with your Apple Watch - Apple Support, and in particular the section If you need help.


Step 2 is important.


Assuming you did all that, I recommend that you do nothing and forget about it for a while. After about a day mine spontaneously started working again. I did nothing.

Similar questions

4 replies
Question marked as Top-ranking reply

Aug 8, 2023 6:53 PM in response to Lindy1981

I understand the frustration. Direct your attention to Unlock your Mac with your Apple Watch - Apple Support, and in particular the section If you need help.


Step 2 is important.


Assuming you did all that, I recommend that you do nothing and forget about it for a while. After about a day mine spontaneously started working again. I did nothing.

MacOS doesn't get unlocked by Apple Watch since 13.5 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.