activate phone

I got a new phone *used phone* and it is saying to connect yo Mac or to a PC with iTunes but when I connect it to my laptop it's saying "We sent your device a notification to connect" but I am not getting any notification

iPhone 12

Posted on Aug 8, 2023 5:03 AM

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Question marked as Top-ranking reply

Posted on Aug 8, 2023 2:38 PM

The phone should have powered up to the "hello" screen and walked you through the setup. Did you see a "hello" screen? If not, the phone is still locked to a previous owner and it will not be possible to setup the phone for your use.


In that case, return the phone for a refund.


3 replies

Aug 8, 2023 2:27 PM in response to neda189

If you bought a used phone, then it should have been de-registered and reset, and then it wouldn’t require connecting to a Mac or PC. Properly reset iPhones can be activated without computer.

A notification may have been send to the former user!


What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

iPhone: Settings﹥General﹥Transfer or Reset [device]﹥Erase All Content and Settings.

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activate phone

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