How to restore iPhone if I don't have an Apple computer?

I don’t have an Apple computer how am I supposed to get

this fixed?


[Re-Titled by Moderator]

iPhone 11 Pro

Posted on Aug 8, 2023 8:37 AM

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Question marked as Best reply

Posted on Aug 8, 2023 8:45 AM

You can also use a Windwos OS computer.


To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

You don't need a computer if your iPhone is on iOS 15.2 and newer -> If you see an iPhone or iPad unavailable message or Security Lockout screen

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


or Ask a friend, acquaintance or family to use their computer, or at a public library.

Alternately, visit your local Apple Store or Apple Authorized Service Provider and they should be able to help you out.

(perhaps) You will first have to make an appointment due to the pandemic.

Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support


2 replies
Question marked as Best reply

Aug 8, 2023 8:45 AM in response to Flowerbloom_018

You can also use a Windwos OS computer.


To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

You don't need a computer if your iPhone is on iOS 15.2 and newer -> If you see an iPhone or iPad unavailable message or Security Lockout screen

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


or Ask a friend, acquaintance or family to use their computer, or at a public library.

Alternately, visit your local Apple Store or Apple Authorized Service Provider and they should be able to help you out.

(perhaps) You will first have to make an appointment due to the pandemic.

Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support


Aug 8, 2023 9:01 AM in response to Flowerbloom_018

You may not even need a computer with your iPhone 11 (unless you have never updated it) if your problem is a disabled iPhone due to a forgotten passcode.


if it is disabled/security lockout/unavailable, refer to this support article for various methods that you can use to resolve this. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support Which one you can use depends upon your equipment configuration. If you can use the iOS15.2+ method you may not need a computer.


How to reset your device if you are running iOS 15.2 or later:

Advance step: If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.

2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
 3. Tap Erase [Device], then tap Erase [Device] again to confirm.

4. Enter your Apple ID password to sign out of your Apple ID on your device.

5. Tap Erase [Device] to permanently delete all of your data and settings.

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.


You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My ( Find My - Official Apple Support ) on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device. 


If you can't follow the above steps (e.g., you are using an older iOS version), you can use a computer to reset your device, as described in this article --> If you forgot your iPhone passcode - Apple Support .


Read the support article for full information. You can also watch the 5 min. 16 sec. video "How to restore your iPhone if you forgot your passcode" at https://www.youtube.com/watch/7s8-zLG9ySQ


Whichever method you use will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs (Mac, or PC with iTunes).


How to restore iPhone if I don't have an Apple computer?

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