Noise cancelation of airpods

Noise cancelation in my airpods is not working, and also I am getting so issues with it's sound.

Posted on Aug 8, 2023 2:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 9, 2023 11:06 AM

Hi Tirth03,


If noise cancellation isn't working on your AirPods, the following article has some steps that could be helpful: If Active Noise Cancellation isn't working as expected on your AirPods Pro

1. Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.

2. Put both AirPods Pro in your ears and check that Active Noise Cancellation (ANC) is turned on.

3. Clean the mesh located on the top of your AirPods Pro. Sometimes Active Noise Cancellation can be affected if debris or earwax builds up in the area shown below.
If this happens, you might experience: 
• A loss of bass sound
• An increase in background sounds, such as street or airplane noise

4. If Active Noise Cancellation still isn't working as expected on your AirPods Pro (1st generation), refer to AirPods Pro Service Program for Sound Issues.

If you need more help, provide a few more details on any other sound issues you're experiencing.


Regards.

1 reply
Question marked as Top-ranking reply

Aug 9, 2023 11:06 AM in response to Tirth03

Hi Tirth03,


If noise cancellation isn't working on your AirPods, the following article has some steps that could be helpful: If Active Noise Cancellation isn't working as expected on your AirPods Pro

1. Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.

2. Put both AirPods Pro in your ears and check that Active Noise Cancellation (ANC) is turned on.

3. Clean the mesh located on the top of your AirPods Pro. Sometimes Active Noise Cancellation can be affected if debris or earwax builds up in the area shown below.
If this happens, you might experience: 
• A loss of bass sound
• An increase in background sounds, such as street or airplane noise

4. If Active Noise Cancellation still isn't working as expected on your AirPods Pro (1st generation), refer to AirPods Pro Service Program for Sound Issues.

If you need more help, provide a few more details on any other sound issues you're experiencing.


Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Noise cancelation of airpods

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.