You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Savings -> Apple Cash?

When I withdraw money from Savings the only option I see for accounts to send it to are the external checking account that I have linked. Apple Cash is not listed. And, yes, I do have Apple Cash set up. Any ideas?

iPhone 14 Pro

Posted on Aug 8, 2023 6:16 PM

Reply
13 replies
Sort By: 

Aug 9, 2023 10:41 AM in response to bobbywake

Let’s take it from the top.


>>How to verify your identity for Apple Cash


  1. Go to your card info:
    • iPhone: Open the Wallet app, tap your Apple Cash card, tap the More button , then tap Card Details .
    • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
    • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.
  1. Tap Verify Identity.
  2. Follow the onscreen steps. When capturing your driver license or state ID card, use these tips:


    • Place your card on a dark background.
    • Capture all four corners of your card.
    • Make sure that there's nothing between your device's camera and the card that would obscure it.


The first time that you verify your identity, you might be asked for this information:


  • Your full name
  • Your Social Security number
  • Your date of birth
  • Your home address2
  • Answers to questions regarding your personal history
  • An image of your valid driver license or state ID card


To use all the features of Apple Cash you must verify your identity.


If you enter the wrong information, try to verify your identity again. If you don't see the option to verify your identity, contact Apple Support.<<



Identity verification for Apple Card or Apple Cash - Apple Support



Once verified, restart your iPhone, and then try a transfer to Apple Cash. It still may not appear because systems will need to update and sync.


Reply

Aug 8, 2023 6:27 PM in response to Jeff Donald

It didn’t ask me to. And it says it’s “Apple Cash is ready for Apple Pay”. I assumed it didn’t ask me to verify because I had previously been verified for Apple Card and Savings. I don’t see anything in the UI about verification and I don’t have any messages asking me to verify.

Reply

Aug 9, 2023 9:22 AM in response to Jeff Donald

Not sure if that notification is in the form of an email, or a phone notification, but I have either. Plus, I’m able to use Apple Cash for other things so I assume the verification I did for Apple Card and Savings was used for Cash.


I also don’t have any option to verify under the 3 dots menu.



Reply

Aug 9, 2023 10:51 AM in response to Jeff Donald

Interesting… I must have missed it before because it’s at the bottom, but there is a Verify Identity.


However, when I go through the process it gets to a point when it says I already have an Apple Cash account associated with a different Apple ID.


I’ve been the victim of multiple identity fraud attempts, so my guess is that someone else is using my ID for their account.


Anyway, thanks for the help. Sounds like I need to contact Apple Support.

Reply

Aug 9, 2023 10:57 AM in response to bobbywake

You’ll need to contact an Apple Cash Specialist at Green Dot Bank. Apple Cash is a service that’s run by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE


You should also bring Apple Support into the loop so the fake account(s) can be deleted. I know all this is a hassle, but it can, and probably will, get worse if you don’t.


If you have additional questions, post a reply and I can try to assist.



Reply

Apple Savings -> Apple Cash?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.