Wrong Business Address

I Have a Jewellery shop in London, unfortunately in Apple maps appear my address like is permanently closed and also with wrong address.

I need help to solve this problem, because will be my business ruin.

I had contacted Apple Business before in a several times to make a formal complaint about this, but it was not a successful.

if someone had this problem before, please help me to have an idea how to solve this problem.

please contact me.


Kind regards.




Beats

Posted on Aug 9, 2023 1:13 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2023 1:35 PM

You need to work directly with Apple and they will not see your issue here.


We are end users, not Apple, and such issues with Maps are beyond the scope of these consumer forums. We have no access to Apple internal procedures.


Two thing I found out on the subject:

  • When I used "Report an Issue..." from the Maps app to report the incorrect location of a museum where I volunteer, it took the Apple team 2 weeks to respond by email. However, once we were in email contact, it took less than 36 hours to satisfactorily resolve the issue.
  • If "another" mapping service has the information displayed correctly, mentioning that seems to help. Nudge nudge.
3 replies
Question marked as Top-ranking reply

Aug 10, 2023 1:35 PM in response to Tairona

You need to work directly with Apple and they will not see your issue here.


We are end users, not Apple, and such issues with Maps are beyond the scope of these consumer forums. We have no access to Apple internal procedures.


Two thing I found out on the subject:

  • When I used "Report an Issue..." from the Maps app to report the incorrect location of a museum where I volunteer, it took the Apple team 2 weeks to respond by email. However, once we were in email contact, it took less than 36 hours to satisfactorily resolve the issue.
  • If "another" mapping service has the information displayed correctly, mentioning that seems to help. Nudge nudge.

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Wrong Business Address

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