Handsfree calls while streaming audio out over bluetooth to hearing aids

One of my friends has Oticon hearing aids. He streams the audio to his hearing aids after pairing them to his iPhone 14. When he makes a call, he has to hold his phone close to his mouth in order for me to hear him. During long phone calls, this becomes very tiring. He cannot put his phone down otherwise I don't hear him. I wonder if there is a way to make the iPhone microphone behave the same as it does when you put a call on loud speaker while he is streaming the audio out to his hearing aids. Without hearing aids, during a call on loud speaker, I can be like 6-8 feet away from my phone and my friend hears me. It seem the my iPhone amplifies the sound it picks up so that it can be sent on the call and heard by the far end, even if my phone is say 3 feet away. Is there a way to get this same microphone behaviour when he is streaming to his hearing aids so that he can put his phone down instead of keeping it 3 inches from his mouth?

MacBook Air 13″

Posted on Aug 9, 2023 4:51 PM

Reply
1 reply

Aug 10, 2023 12:27 PM in response to line120

Hi line120,


There's a couple of things that might be happening here. If he can hear you, but you can't hear him its probable his hearing aids don't have a built-in microphone like a pair of AirPods. It's still using the microphone on his iPhone to pick up his voice and thus if it's farther away, it doesn't pick up.


That said, while on a call, if he taps the display and sees the call options, are the hearing aids selected? If they are, there isn't an option to have both the hearing aids and speakerphone active at the same time. We'd advise him to reach out to the manufacturer of the hearing aids to see if this is expected behavior from the model he's using.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Handsfree calls while streaming audio out over bluetooth to hearing aids

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.