It seems like there might be an issue with your AirPods Pro case's battery or internal circuitry. Here are some steps you can try to troubleshoot the problem:
1. Reset Your AirPods Pro: Sometimes, a simple reset can help resolve connectivity and power issues. To reset your AirPods Pro, follow these steps:
- Place the AirPods Pro in the case.
- Open the lid.
- Press and hold the setup button on the back of the case until the status light starts flashing amber. After a few seconds, the status light should flash white, indicating that the AirPods have been reset.
2. Charge the Case: Ensure that the case is fully charged by leaving it connected to a power source for a while. If the case is not charging properly, you might need to inspect the charging port for any debris or damage.
3. Update Firmware: If possible, make sure that your AirPods Pro and the case are running the latest firmware. Sometimes, firmware updates can resolve issues.
4.Inspect for Physical Damage: Check the case and the charging port for any visible signs of damage. If you notice any damage, it might be affecting the case's ability to hold a charge.
5. Contact Apple Support: If the issue persists after trying the above steps, it's recommended to reach out to Apple Support. They can guide you through additional troubleshooting steps and determine if your AirPods Pro case needs repair or replacement. If your AirPods Pro are still under warranty, Apple might cover the repair.
6. Visit an Apple Store or Authorized Service Provider: If your AirPods Pro case needs repair or replacement, Apple Stores and authorized service providers can provide professional assistance. They can diagnose the problem and offer appropriate solutions.
Keep in mind that attempting any complex repairs yourself might void the warranty or further damage the device. If you're not comfortable troubleshooting or repairing electronics, it's best to seek help from professionals who are experienced with Apple products.