Having trouble setting up mismatched AirPods in find my

klareace Said:

"Having trouble setting up mismatched AirPods in find my: I’m trying to set up my AirPods on find my but it won’t let me complete it. It says the setup is incomplete and I already did everything is said to make it work. The AirPods are mismatch. Is that the problem?"

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Troubleshooting AirPods Mismatch:

A. Start here: If you see an alert that says "AirPods Mismatch" - Apple Support

B. Verifying Genuine AirPods:

1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
2. Enter the Serial Number here: Check Your Service and Support Coverage - Apple Support
3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.

C. A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Thanks for posting in the Apple Support Communities klareace,

To set up Find My for AirPods, you'll want to set up Find My on the device that the AirPods are paired with. The following page should help: Set up Find My on your iPhone, iPad, iPod touch, or Mac

If you need further assistance, providing additional information may increase the chances that you'll get a specifically helpful response. For example, what do you mean when you say they are a mismatch? Are you able to listen to music through both sides?

Cheers!