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how to unlock ipad locked to owner

i have purchased the ipad but the ipad is locked to the owner.how to reset .

iPhone 13 Pro Max, iOS 16

Posted on Aug 10, 2023 4:11 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2024 4:32 PM

Can an iPad lock on its own. I plugged mine in to charge and went to open later and it’s all locked up. Can’t turn it off and can’t open. Can’t use my passcode?????

8 replies

Aug 10, 2023 4:21 AM in response to ronit85

  1. Contact the Previous Owner:Reach out to the previous owner and explain the situation. Ask them to follow these steps to remove the device from their Apple ID account:
  2. a. Go to the iCloud website (icloud.com) and log in with their Apple ID and password.
  3. b. Click on "Find iPhone" and then select the device that needs to be removed.
  4. c. Click "Remove from Account." They may need to enter their Apple ID password to confirm.
  5. Reset the iPad:Once the previous owner has removed the device from their account, you can proceed to reset the iPad to its factory settings. This will erase all data on the device and allow you to set it up with your own Apple ID.
  6. a. Make sure the iPad is connected to Wi-Fi.
  7. b. Go to Settings > [your name] > Sign Out. If asked for the Apple ID password, you can ask the previous owner to enter it.
  8. c. After signing out, go to Settings > General > Reset > Erase All Content and Settings. Confirm the action.
  9. Set Up the iPad with Your Apple ID:Once the reset is complete, the iPad will start like a new device. Follow the on-screen instructions to set up the iPad with your own Apple ID and preferences.
  10. If you encounter any issues during this process or if the previous owner is uncooperative, it's recommended to contact Apple Support for further assistance. They may be able to help you resolve the situation and ensure that the iPad is properly unlocked and set up with your own Apple ID.


Aug 10, 2023 4:47 AM in response to ronit85

Presumably you are being prompted for your AppleID credentials - so as to satisfy the Activation Lock. You will require the AppleID an associated password that was last used to successfully activate the device - which, for the bona-fide owner, should be straightforward. If purchased as a previously used device, without assistance from the previous owner, the iPad is and will remain useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple has introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



how to unlock ipad locked to owner

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