Can apple replace the battery for iPhone 11 Pro max?
My battery life has become considerably less over the past few weeks. Is a new battery an option?
Question marked as
Top-ranking reply
Are you sure you need a new battery?
Referring to the "Your battery's maximum capacity" section of the support article: iPhone Battery and Performance - Apple Support
"A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions." Even rechargeable batteries get worn down and 1-2% health loss per month is perfectly normal. According to iPhone Battery and Performance - Apple Support , Apple apparently only considers it unusual (and warrant-able) if a battery drops below 80% maximum capacity in less than a year after you receive it. Ergo, some storage loss as you use it is anticipated and acceptable. Prorating that possible 20% drop over the first 12 months equates to 1-2% drop per month being within the range of what Apple finds acceptable. "The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers battery service for a charge." In other words, if maximum capacity is below 80%, the battery is below normal performance and worth replacing. You can still use a device with a lower health percentage than 80% but for optimal usage you may wish to consider having it changed when it reaches 80% battery health.
- If battery health drops a few percentage per month that is normal.
- If battery health drops below 80% in the first year, contact Apple about a warranty replacement. (Apple will test it to determine its actual eligibility.)
- If battery health drops below 80% after the first year, consider getting the battery replaced but anticipate paying for it.
Go to this web site for information about how to request battery service for your iPhone: iPhone Battery Repair & Replacement - Apple Support
For cost and availability, enter your model information in the "Get an estimate" box at the bottom. (I will let you do this since the answer will depend upon the country where you are located.)
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Get your iPhone, iPad, or iPod touch ready for service - Apple Support
Changes in software such as upgrades may introduce new features which may add to power drain and heat generation. Check Settings > Battery feature to see if there are apps or services running that use a lot of power. If there are, decide if you need them running all the time, can turn off a service when an app is in the background, or disable the feature completely. Read this support article to learn about the battery health feature. —> iPhone Battery and Performance - Apple Support
