Related Article: Update your iPhone or iPad

Why can't I update my iPhone?

I am unable to do the software update it says I have to be on wood. I am on wood and connected to a charger I even turned off my cellular and rebooted, but the software download is still grayed out.


[Re-Titled by Moderator]

iPhone 13, iOS 16

Posted on Aug 10, 2023 10:55 AM

Reply
Question marked as Best reply

Posted on Aug 10, 2023 11:19 AM

Pls3 wrote:

I am unable to do the software update it says I have to be on wood.


On wood????


but the software download is still grayed out.


If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.



1 reply
Question marked as Best reply

Aug 10, 2023 11:19 AM in response to Pls3

Pls3 wrote:

I am unable to do the software update it says I have to be on wood.


On wood????


but the software download is still grayed out.


If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.



Why can't I update my iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.