You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I find out more information on why my refund request was denied

I got charged for a game promotion package that I didn’t make or authorize. It says the purchase was made from my iPhone when I don’t even have the game on my phone. The game is only on my iPad and no purchase was made on the game. I submitted the request for a refund and only got the “it doesn’t meet requirements for a refund” but no other details on why it was denied. I submitted the request again asking why it wasn’t eligible for a refund, when it was a fraudulent charge on my account, and just got the same uniformed response.

Where can I get more details on their decision??

iPad (7th generation)

Posted on Aug 10, 2023 12:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2023 1:07 AM

Speak directly to Apple Support.


World-wide Apple Support -

Contact Apple for support and service – Apple Support


Since you say that this is a fraudulent claim, have you changed the password for your Apple ID?

Manage Your Apple ID -

https://appleid.apple.com/


M1 Mac mini, macOS 13.5;  Watch, series 7 GPS/cellular, watchOS 9.6; iPad Pro 2nd Gen, iPadOS 16.6; iPhone 12 Pro, iOS 16.6; TV 4th Gen, tvOS 16.6; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2


1 reply
Question marked as Top-ranking reply

Aug 11, 2023 1:07 AM in response to UghhNotAgain

Speak directly to Apple Support.


World-wide Apple Support -

Contact Apple for support and service – Apple Support


Since you say that this is a fraudulent claim, have you changed the password for your Apple ID?

Manage Your Apple ID -

https://appleid.apple.com/


M1 Mac mini, macOS 13.5;  Watch, series 7 GPS/cellular, watchOS 9.6; iPad Pro 2nd Gen, iPadOS 16.6; iPhone 12 Pro, iOS 16.6; TV 4th Gen, tvOS 16.6; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2


How do I find out more information on why my refund request was denied

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.