How to return to the iPad view on WSJ app?

I don’t like new format for iPad; it should mirror the print edition.

Unless WSJ resets iPad to original subscription, I’m cancelling my subscription also. The new format looks like all the other news aggregator that are free; like Apple.

I followed up on the canned response I got from WSJ Customer Service; here is the personal response:

Thank you for your reply. I am happy to answer those for you. 

1. A Voice of Customer is when we take our members insights and opinions regarding our products and forward them to the appropriate team so they may review them and act accordingly. This is similar to how most companies have a complaint form or escalation path. 

2. All of our teams are aware of the ongoing conversation regarding our recent change. 

Cordially,

Jason

E: ***

P: 87***

Twitter: ***

[Edited by Moderator]

Is there another venue we can take this discussion for broader distribution, like Reddit or Twitter? I am not a member of either, but it seems like if the topic gets into one of the mainstream discussion boards it could become something WSJ couldn't ignore.

Can someone post a link to one of these discussions or start one? Would love to see NYT get ahold of this one!

Interesting take on what VOC is. VOC is typically done prior to a change to make sure they don't damage their business with the change. I noticed that they say all team members are aware of the ongoing conversation regarding the recent changes, but they haven't spoken to the market.

Jason must be the only guy in Customer Service, since his name is on all the correspondence I've had. Might be a CS BOT.

Finally, someone at the WSJ should read the WSJ and the many articles they've written on Twitter's change to X. Still have the "Twitter" address in the address line.

Moderators keep deleting the contact information for WSJ Customer Service from my posts.

Completely useless. I just bought the thousand dollar iPad Pro so I could extract value from my WSJ subscription. I called customer service and voiced my displeasure with the latest update.

The WSJ app used to be a great app. Now it is horrible. You can’t find prior editions. The layout if awful. Not like reading a newspaper. Boring and awful

I have been a subscriber for 50+ years. I was very confused when this change hit and was fortunate to find this discussion thread. I can’t believe WSJ made a change like this without any communication to its subscribers. This is a very expensive subscription but we are being treated like this is some freeby app. I am very dissatisfied but have not cancelled yet. I am hoping WSJ comes to their senses.

Agree!

I didn’t buy a 1200 dollar iPad Pro so I could read off this downgraded app.

Many people are saying they are waiting on cancelling their subscription to wait and see if they "fix" the problem... or waiting for your subscription to expire. Don't. My suggestion:

• Don't wait to cancel. It is the only measure they care about. It will not change if you do not cancel. The faster you cancel, the faster they will get the message... or not.
• Cancelling for me was an easy decision. I am no longer able to consume their product with their change in delivery model. Why should I pay for it another day?
• This is not just about the app. This is about the cost of editors, formatting, graphics, layout... it must be hard and expensive to deliver the iPad experience. I think this is a test to see how much they will lose if they just save all the money they spend on producing it.
• Make your voice heard. Cancel. Now. Today. Do it over the phone and explain exactly why you are cancelling.
• I made it clear I would come back if they bring back the old experience. And I mean that. They may have great content, but it is worthless if I can't find it.

PRECISELY. Make them understand. It’s the *ONLY* way to communicate with them. Call and cancel!

Great advice. In addition, when I cancelled they wanted to pro-rate my subscription fee. I said no and am refusing to pay the bill since the took away what I had purchased without notifying me that they were taking it.

Had to open a case with my credit card company to not pay my bill. CC company has made multiple attempts to get in touch with them and they have not responded.

You are my hero. :)