How to return to the iPad view on WSJ app?

For some reason, my WSJ app changed to an iPhone view on the iPad. I can’t figure out how to return to the iPad view?


[Re-Titled by Moderator]

iPad Pro, iPadOS 13

Posted on Aug 10, 2023 12:54 PM

Reply
171 replies

Sep 22, 2023 3:35 PM in response to tsh228

I see no change on my iPad. I even deleted both the iPad WSJ App and the WSJ Print Edition App. I then went to the app store to get the latest version but was only offered what was on the Cloud and version is still 14.2.0 and the only change I see is instead of 3 horizontal lines in the upper right corner is the word 'Sections' and when you click on it you see the same sections I saw with the 3 horizontal lines. NOTHING HAS CHANGED OR UPDATED ON THIS VERSION.

Sep 23, 2023 12:25 AM in response to LarryPP

Nope. V14.2 not good enough even at a discount. They rushed out some very tiny enhancements reminiscent of the old app and claimed more to come. But fundamentally they plan to stay with a Twitter feed like vertical list of titles that pop open in a web browser with no dates and times on articles or ability to download editions.


There is a metaphor for what they are doing that ends with “…and they are calling it rain.”


This is WSJ’s “New Coke” moment. Call it guys. Go back to the old formula.


I don’t know if this has to do with the transition of power, but if this is a harbinger of the new regime, then quality of the paper itself and content will be the next to go.

Sep 23, 2023 2:25 AM in response to Peproctor

9/23/22

I received an email from WSJ saying “we heard you” and telling me all the wonderful updates on the “new” iPad app. They didn’t hear us. They changed a couple of fonts in their new news feed.

I’m ashamed that I believed them and re-subscribed for the 50 cents a week price. They should pay me to use the app.

Re-cancelled my subscription just now. It was lipstick on a pig. I apologize to all the pigs out there for the unfair comparison, but the expression fits the situation.

Sep 23, 2023 7:45 AM in response to Lacajunhelp

Sent to:

Daniel Bernard

Chief Experience Officer

Wall Street Journal


Thank you for the “personal” response and explanation of new

features of the digital Print version.

As you instructed, I deleted and separately downloaded and

reviewed both the new print version and the updated What’s News Column.


I’m very sorry to say that this effort falls far short in

every way of the format we have been using for the past four or so years.


I now only read the Journal when my wife allows me the use

of her new iPad which still has the prior 4 year old version. After I shared

the new layout with my wife and friends I warned them that if they want to keep

the four year old version they should turn off the APP Auto update feature.

I hope this works forever.


I  am reading the Journal less and less each day.


I am sad to lose this old friend after more than, I think 40

years.


I appreciate your thoughtful jester of a free month

subscription but would prefer you keep and use it to bring back the prior four

year version.


Soon to be a former subscriber,


Sep 23, 2023 9:45 AM in response to Lacajunhelp

I hope WSJ app developers are monitoring this post to get user feedbacks.


From most of the reviews, users just WANT RELEASE 13 BACK. Release 14.20.0 (9/22/2023) has very minimal changes from earlier crappy release 14 versions. At this rate, users may have to wait a few months for a satisfactory version to use. Meanwhile, more of us will unsubscribe as we feel our complaints fall on deaf ears and the pace is too slow.


I have a few comments:


1) another reviewer has suggested having a WSJ Classic App version that is the same as version 13 for a while. This way developers can take their time and thoughtfully design a new app based on users’ needs without aggravating loyal users in the meantime.


2) PLEASE PLEASE PLEASE user test the changes. By user testing I mean select a sample of actual users who reflect the demographic of highly engaged paying customers*. Observe how they interact with the app and listen to their feedbacks. What seems obvious or natural to the 20 something year old designers may not be obvious to the average WSJ user.

*Demographic - leaning older than most app users?

Highly engaged - spending time reading the in-depth WSJ content rather than a casual 5 minute scroll.

Paying customers - long-time subscribers who are willing to pay full price subscription fee.


3) As you make enhancements, have little message boxes inside the app to tell users what changed and how best to utilize the changes. The version release notes in the App Store are insufficient.


Thanks for listening.

Sep 23, 2023 2:25 PM in response to Zooel

Zooel, I also get to read the Journal from my wife's iPad as she did not have APP Auto update feature ON, so still using Version 13.30.0 Build 44122. I sent an email to wsjsupport@wsj.com Friday Sep 15 and received the following reply yesterday.


Email Subject was: Special Offer Applied: We've Heard Your Feedback about the Updated WSJ App and iPad Experience.

Dear Reader,


We understand you have expressed concerns about the updates we recently implemented to the WSJ mobile app, including specific changes to the iPad experience. Our dedicated team of developers, designers, and user experience experts have been thoughtfully working through solutions to address the concerns you've raised.


We greatly appreciate your feedback as a valued subscriber, and to show our gratitude, please enjoy one month free of your current subscription, on us! No action is needed from you, the offer has been applied automatically to your account. After this free extension, you will continue your standard billing schedule.


  • We’re also reaching out today to share that we are reintroducing beloved features, and implementing additional enhancements, to improve the functionality and experience of the iPad layout specifically. Please update the app now to enjoy the following features:A reintroduction of our vertical What’s News layout on the left-hand side of the screen
  • Further design enhancements, including a more familiar layout that more prominently highlights the top story
  • New navigation tools, including a "Sections" icon in the upper left-hand corner of the page
  • A reader’s saved articles list, accessible from the MyWSJ tab, now syncs across both mobile and web

We’re always striving to improve our products, and the recent updates to our mobile app ensure compatibility with the latest iOS features, resulting in increased stability and faster load times for our readers. The new tablet experience provides readers with the latest headlines while also granting access to stories from the day’s print edition and WSJ's robust suite of photo, video and graphical content.


In addition, the app now automatically downloads both the home feed and the Print Edition front page so readers can enjoy access to all of those articles, even if they are offline. Full Print Edition downloads will be available in the coming weeks, along with other features including layout optimizations for all screen sizes and orientations and easier navigation between articles.


You can always find the paper by using our WSJ Print Edition app, which provides a week’s worth of issues and is available for download in the App Store. There are also additional ways to browse the newspaper online on our website.


If you have questions about these changes or anything else about your Journal experience, please contact our Customer Service team at support@dowjones.com.


Daniel Bernard

Chief Experience Officer


I used the link to update my iPad and it is not what I was used to or expected. Also, I am not interested in in the WSJ Print Edition App, it is pitiful compared to Version 13.30.0. I want access to the current issue and the last 6 issues, just like I had before this ridiculous update. This the the 4th App update issue I have dealt with in the past month: Adobe updates for their Reader and Adobe Bridge are causing me problems, as well as Quicken and now WSJ. I just do not understand why updates are not tested better than they are. Guess I am getting old and cranky.

Sep 24, 2023 7:19 AM in response to Lacajunhelp

I completely agree with the OP and am very disappointed by the change(s). Nothing functions like it used to (Sept 2023) on the iPad. The app used to display articles in 4 columns of text and handled page swipes (left, right) beautifully. It appears all that functionality is gone! When viewing an article now it’s using maybe half of the iPad display and I’m greeted with a huge Google Chrome ad that I have to scroll around - even with subscription. Print Edition while better than the app now still far cry from what was there in the iPad app. Will be deleting the app and subscription.

Sep 25, 2023 10:59 AM in response to Lacajunhelp

I've included an image of what I'm from the latest update. The "fix" that was rolled out did not bring this feature back. I love to select a section and be able to change between issues. This is what makes the app usable. The latest version takes this away and the Print Edition does not supplement as it would take several selections in order to accomplish what I could do with one.

Like your readers have stated, bring back the features of your older version. Clearly what you've done with the latest changes aren't being received well by anyone.

How to return to the iPad view on WSJ app?

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