How to return to the iPad view on WSJ app?
For some reason, my WSJ app changed to an iPhone view on the iPad. I can’t figure out how to return to the iPad view?
[Re-Titled by Moderator]
iPad Pro, iPadOS 13
For some reason, my WSJ app changed to an iPhone view on the iPad. I can’t figure out how to return to the iPad view?
[Re-Titled by Moderator]
iPad Pro, iPadOS 13
The change is awful! I don’t always get a chance to read everyday and relied on WSJ to have the older issues readily available. This is an insult to your readership. Please change back to what we had
Just a note, I doubt anyone at WSJ has a disciplined process for reading this thread. There have been a couple of scripted responses from the WSJ on interim (and unacceptable) efforts to "fix" the app. I encourage you to email/talk to them directly. If you are still a subscriber, you can contact their customer service via your account.
Like many others in this discussion, I cancelled my subscription, which makes it more difficult to contact them.
Someone also posted a link to a survey which has a freeform text box on the last question. Check earlier parts of the thread.
I agree and wrote to The WSJ staff. No reply yet.
They won’t. They ended the iPad layout and disbanded the composition team because they think that there are not enough iPad subscribers to bother.
Do you know that to be true or are you speculating? I canceled weeks ago but still check in here from time to see if they’ve relented but beyond that, I am extremey curious as to the “how and why” of this decision
Interestingly, The WSJ staff just replied to my email inquiry. As it turns out, they are fair and are listening. Here is the reply:
Dear WSJ iPad user:
In recent weeks, we’ve heard from many of you about the changes to the WSJ iPad format. We wanted to let you know that, in response, our team has been diligently working to restore elements of the app experience that you had come to expect.
We deeply respect how much The Wall Street Journal is part of your daily news intake. We’re also grateful for your dedication to our journalism, as evident in your communication with our customer service team and colleagues.
As a result of your feedback, popular features will return to the iPad experience, including access to previous issues of the paper, which will be available in the Print Edition section of the app later this week. This will join other recently reintroduced features, including:
Please ensure you’ve updated the app to access the above features. As a loyal WSJ subscriber, we deeply value your trust in our product, and we’re dedicated to making it right. In the coming weeks, you can expect to see additional changes to the iPad experience, including enhanced navigation, updates to the current article view and further design improvements to ensure we deliver a more holistic reading experience.
We apologize for the inconvenience and the disruption these changes may have caused to your experience with the WSJ app. We will continue to make updates based on your valuable feedback. Thank you for your patience while we work to bring back the features you love. Our Customer Service team is always available at support@wsj.com.
I just got this email from WSJ, there is hope....I hope
Dear WSJ iPad user:
In recent weeks, we’ve heard from many of you about the changes to the WSJ iPad format. We wanted to let you know that, in response, our team has been diligently working to restore elements of the app experience that you had come to expect.
We deeply respect how much The Wall Street Journal is part of your daily news intake. We’re also grateful for your dedication to our journalism, as evident in your communication with our customer service team and colleagues.
As a result of your feedback, popular features will return to the iPad experience, including access to previous issues of the paper, which will be available in the Print Edition section of the app later this week. This will join other recently reintroduced features, including:
Please ensure you’ve updated the app to access the above features. As a loyal WSJ subscriber, we deeply value your trust in our product, and we’re dedicated to making it right. In the coming weeks, you can expect to see additional changes to the iPad experience, including enhanced navigation, updates to the current article view and further design improvements to ensure we deliver a more holistic reading experience.
We apologize for the inconvenience and the disruption these changes may have caused to your experience with the WSJ app. We will continue to make updates based on your valuable feedback. Thank you for your patience while we work to bring back the features you love. Our Customer Service team is always available at support@wsj.com.
Sincerely,
Daniel Bernard
Chief Experience Officer
Dow Jones
I received the exact same message from WSJ three weeks ago. The so called enhancements are worthless
I don't view this as positively as some folks appear to since they still have not done what they've promised (which should not be that difficult based on my own personal experiences in SW Development and Product Management). Further, if they would just tell us all what happened, and why. I think it would buy some goodwill as well. Regardless, hopefully they will get this resolved soon.
One observation from all the App Store reviews.....they have lost a lot of long time customers paying upwards of $40 a month who are now being exposed to customers like me who pay $1/week for WSJ, Barrons, and Market Watch. My comments on what I pay were edited out but enough got through that should open their eyes.
While iPad users may be a smaller slice of their users, their average revenue per users is probably much higher and will go down substantially because of the decision they made when V14 launched. And the user demographics for their ad business probably got hammered also.
My sense is Daniel and his team are under intense pressure from the highest levels to get this right ASAP.
I also just cancelled reluctantly after being a 30 YEAR subscriber. They ruined the iPad app. It was perfect before where I could download DAYS worth of newspapers. Now they put that crappy old version. That looks like from 1995!
They are going backwards!
I kept seeing this “helpful” message and had no clue what they were talking about plus the e- version took forever to download. I was forced to read the Washington Post first before the wsj downloaded. Not a good way to start my day. I did what many others have done, deleted the ap etc. I kept getting the $1 promotion subscription. I had just paid for my regular subscription. $39 or something. Can anyone figure out what their word salad means? What should we do to get our wsj back?
They updated the app. Get it now on the App Store
hit Profile then rest content then yes to road content and close the app and restart and it refreshes to todays WSJ. WHAT A MESS !!! Ps it doesn’t tell you the date of the WSJ either … who approved this ??? Bud light ???
Isn’t it terrific to see the format revised and returned?
Conversations have returned too — which was good to see/read.
Bravo!
How to return to the iPad view on WSJ app?