How to return to the iPad view on WSJ app?

For some reason, my WSJ app changed to an iPhone view on the iPad. I can’t figure out how to return to the iPad view?


[Re-Titled by Moderator]

iPad Pro, iPadOS 13

Posted on Aug 10, 2023 12:54 PM

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Question marked as Top-ranking reply

Posted on Sep 8, 2023 8:30 AM

I was very distressed and disappointed by the new WSJ app (version 14). I emailed WSJ customer support and also left a review in the Apple App store. Here are the responses that I received.


You can contact

THE WALL STREET JOURNAL

Phone: 800-JOURNAL

Email: support@wsj.com

Online: https://customercenter.wsj.com

Twitter: @WSJ_Support


The developer response (WSJ product team) through the app store:

The update to our iPad layout is part of our broad and ongoing effort to create a more immersive platform and better showcase all of our great image, video, and graphics content. We hope you will find that the new layout strengthens the delivery of our content, and makes it easier to stay up to date with the latest news from WSJ. 

I don't understand how "the new layout strengthens the delivery of our content".

176 replies

Sep 9, 2023 11:35 PM in response to Lacajunhelp

Beyond frustrating what the WSJ has done. The Print edition of the app is in no way a viable substitute for the old iPad app. Absolutely brain dead for the WSJ to have made this change. No reason why a 3rd generation iPad 11 Pro shouldn't still be able to run the old app. And what's even worse is for the WSJ to make this sort of major change without any sort of announcement. The old iPad app was the best in the business -- far better than the NY Times or WaPo app -- and now it's worse than those. The WSJ needs to fix this ASAP.


Sep 10, 2023 4:05 AM in response to Lacajunhelp

I share everyone’s sentiments and disappointment. This very intentional change destroyed the enjoyability of my morning reading. I also suspect that WSJ got greedy, as this browser based version gives much more ads that can target you in addition to platform interoperability. $22 a month was supposed to mostly rise above all the insanity with consuming news these days. I’m just so sad about this. I’ll come back if they fix, but my fear is that I’m just an old person not changing with the times. I suspect that people want to consume news on various channels, listen to audio streams on their AirPods and know how long something is before reading it. I personally think that’s some bird brained stuff and not the core WSJ reader. Hopefully they see the light.

Sep 10, 2023 12:38 PM in response to tsh228

I agree 100%. The new version of the iPad app is terrible. And it is the even reliable. I cant be sure I am reading exactly the days paper. Looking at it today, “Floodwaters Shut Down Hong Kong” is the lead story on the front page of the print edition (Sep 9-10, 2023) but the headline doesn’t show up anywhere on the App version of todays paper or on the web version.



I know I can get a PDF of the actually print paper, but that is really hard to navigate. Not user friendly at all

Sep 12, 2023 4:03 AM in response to Lacajunhelp

I am astonished that they made this change. I m pretty sure every iPad user had been very satisfied with their user interface. You could read Today’s paper in a straightforward fashion. Now I have no idea which articles are from today’s edition or from three days ago. This is is a self inflicted wound. The PDF version is even more cumbersome. I guess I have to go back to the paper edition. What a disappointment.

Sep 12, 2023 9:51 AM in response to Lacajunhelp

I used to REALLY enjoy the Saturday edition. I’d read a few articles a day throughout the week. I really feel that they have great journalists, and I was keeping up with what was going on in the world. But now that’s not a possibility. They destroyed what worked perfectly.


I called them and asked what the crap? They only told me that this was a decision that was made by the bosses, and nothing could be done. I thanked here and ended the call, but then thought about it- the only way they’re going to understand this is if we cancel.


So, Yeah, screw it. I am going to miss the content, but I called back and cancelled.


What a stupid move from an otherwise smart paper (editorial pages not withstanding).


[Edited by Moderator]

Sep 12, 2023 9:23 AM in response to DSheldonB

Same for me. The "Off Duty" section was the highpoint of my week.


I suggest a diplomatic letter to the editor or one of the executives stating what you just said and suggesting the read the WSJ App for iPad reviews on the Apple App Store site. If they filter my "most recent" it will give them food for thought AND, someone posted a response from their customer service that was right out of a script book.

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How to return to the iPad view on WSJ app?

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