How to return to the iPad view on WSJ app?

The new version of the WSJ app is lousy. I don’t understand why it was changed. It’s difficult to read.

I used to REALLY enjoy the Saturday edition. I’d read a few articles a day throughout the week. I really feel that they have great journalists, and I was keeping up with what was going on in the world. But now that’s not a possibility. They destroyed what worked perfectly.

I called them and asked what the crap? They only told me that this was a decision that was made by the bosses, and nothing could be done. I thanked here and ended the call, but then thought about it- the only way they’re going to understand this is if we cancel.

So, Yeah, screw it. I am going to miss the content, but I called back and cancelled.

What a stupid move from an otherwise smart paper (editorial pages not withstanding).

[Edited by Moderator]

Same for me. The "Off Duty" section was the highpoint of my week.

I suggest a diplomatic letter to the editor or one of the executives stating what you just said and suggesting the read the WSJ App for iPad reviews on the Apple App Store site. If they filter my "most recent" it will give them food for thought AND, someone posted a response from their customer service that was right out of a script book.

Yeah- I really liked the “Off Duty” as well. Such a shame.

I’m not going to write them a letter. They are aware that we’re not happy. The first guy I spoke to told me that most of the calls they are getting are now complaints and cancellations. They know. The power of the purse hits harder than the power of the pen.

I will miss my morning WSJ but this format is useless to me now. I need the news not more frustration with an app!

I just wrote them telling them I was canceling when my subscription expires in a few weeks. I also included a link to this discussion.

As an aside, I tried using the chat function, and it is about as useless as the new app.

I just got a response to an email I sent to their VP Customer Service. Lots of words that indicate that they received the correspondence but don’t really say anything.

Thank you for your correspondence to Mr. San Filippo. We are the Customer Care Solutions Team for Dow Jones and The Wall Street Journal. Your inquiry has been escalated to our attention and we are happy to assist.

We are always taking subscribers' feedback and concerns to escalate to the appropriate team as we see fit. Your insight and opinion are valued by us as we try to make The Wall Street Journal pleasurable to all subscribers. We have created a Voice of the Customer on your behalf to forward along. We are privileged to be a part of our subscribers' daily routine and will continue to bring the news, views, resources, and services that people count on to stay ahead.

I cancelled yesterday. I told them a premium price ($469/year) deserves a premium experience. I can get a "twitter" feed of news stories from anywhere.

Today I enabled my FT subscription and the interface is really good for browsing news keeping up on current events. Time to "turn the page." Thanks for the push WSJ.

See what I did there? :)

Wow, I can't believe all these people are also canceling WSJ. Me do. What a terrible experience for something I pay for, AND has a terrible ad experience too.

It's like the people raising up "against the man".

The WSJ app was what I wished other apps were until the change. I hope some other news outlet will take up the challenge. I was great READING (not watching videos) the news in such a pleasant, readable, intuitive format. It was coffee, WSJ, and quiet every morning before work. It was one of my favorite parts of the day.

We will be dropping the WSJ subscription…terrible change made to a very functional app.

Here is my non-response from WSJ customer service:

Thank you for your correspondence to Mr. San Filippo. We are the Customer Care Solutions Team for Dow Jones and The Wall Street Journal. Your inquiry has been escalated to our attention and we are happy to assist.

We are always taking subscribers' feedback and concerns to escalate to the appropriate team as we see fit. Your insight and opinion are valued by us as we try to make The Wall Street Journal pleasurable to all subscribers. We have created a Voice of the Customer on your behalf to forward along. We are privileged to be a part of our subscribers' daily routine and will continue to bring the news, views, resources, and services that people count on to stay ahead.

Cordially,

Jason

This new iPad app is truly unusable. I have been a daily reader for 40+ years. Feels like they truly want me to leave. I hope someone gets fired for this.

I am really disappointed with the new format. Why change a good thing? I want the original format back now please. We should have the option. I won’t pay for this new format: it’s terrible.

I doubt the WSJ is reading this.

I encourage you to share your thought w/VP Customer Service.

t.sanfilippo@dowjones.com

You will get a scripted response from Jason.... that really doesn't address the problem, sounds a lot like the on-hold message that tells you how important your call is. I copy those and send them back to Mr. San Filippo with comments.

TH