How to return to the iPad view on WSJ app?

This is a great point. We paid WSJ $$$ for the content and our user experience of accessing that content.. WSJ has degraded the user experience- not what we paid $$$ for and this change can be considered fraud. No different from the car dealer popping in at 3 am to swap out your car for a Yugo. We would have to explain the Yugo analogy to these people.

I've been searching online everyday to see if WSJ has made a statement about whether they will revert back to the previous version and if so, an estimated time when that may happen. So far no success.

I'd much prefer to know some concrete action has been taken, whether it be "we have decided to go forward with this app that no one likes" or "we are reverting back to the old app and we expect this to happen in x days". Keeping silent or telling us our concerns have been escalated just seem insincere and arrogant.

This experience has made me appreciate the importance of user experience design. I did some searches and emailed a prominent figure in the field. Hopefully that person will make a case study out of this and teach future UX designers what not to do.

Who will volunteer to be the “class representative”?

My take is that they need to hear from lots of folks. Point them to this thread and the reviews. Invite and encourage them to join the discussion. Then they would be engaging with their customers.

I was told today by WSJ Support it is Version 14.0.2 Build 9052 of the app that caused the problem. Also told the app updated automatically when I updated to OS 16.6.1, my iPad is an iPad Pro (9.7 inch) I bought Aug 2016. My wife has a newer iPad I bought her this last Christmas, it is a 9th generation. She had not updated the OS and is still running 15.6.1 and Version 13.30.0 Build 44122. When I open the WSJ app on my iPad I get only the latest news. Instead of having Menu in the top left corner I only get 3 horizontal lines. Also I see Home, My WSJ, Print Edition, Crosswords, Profile at the bottom of the opening screen. On my wife's, when she touches the Menu a side bar opens and Home, My WSJ etc show at the bottom of the side bar. A couple years ago I quit getting the actual paper because of delivery issues. I then tried the iPad version and liked it, however now I feel I am not getting delivery again. If not fixed by end of month I am unsubscribing.

If you want a laugh, read the 2019 article that the WSJ’s tech writer penned touting the then-new WSJ iPad UX.

I too think the emails would help. Thanks for the address of ***@dowjones.com. I emailed this person today. Any others?

the change is an astonishing slap in the face to loyal readers

[Re-Titled by Moderator]

Scroll up through the thread. Someone posted contact a link to contact their entire leadership team.

I will be canceling my subscription because the new WSJ app is terrible.

9/15/23 - Here's the latest response from WSJ Customer Service. They win and at the same time they lose. I guess I should stop reading a paper on business by folks who aren't truly interested in their own business.

Dear Tim,

Thank you for contacting The Wall Street Journal, we apologize for the inconvience that your experiencing.

We understand how frustrating the new update and format can be. At this time we wouldn't be able to bring back the old version. We do offer an alternative application called "WSJ Print Edition" this application might bring back some of the look and feel of the older version of the main application. We did submit your feedback to our VOC/Voice Of Customer system. We do value all our feedback from our customer's.

If you have any further question's or concern's please email us back or give us a call at 1-800-JOURNAL.

Absolutely CLUELESS!! Also agree with you, those who report on businesses should guard themselves on how they treat their customers.

I've complained to everyone at WSJ from customer support to the tech columnist and got nothing but canned responses so I cancelled after 40+ years of reading. The current format is just useless and now they have the guts to say they can't revert to the previous version? Done with them.

They're not stupid. This was a business decision. I'm sure it was expensive to maintain the app and they've made a business decision to stop. They are counting on most of you to migrate to other forms of the paper and absorb other losses.

For me, that iPad app was the synonymous with the paper. They killed it. If they lose enough business, they may change their minds. I'm certain they're going to sit on this for days, weeks, months to see how many people re-subscribe and just get past this.

If you want the app back, you have to cancel and not go back until the app returns. If there a not enough of us, then it was a good business decision.

Same here. Such an arrogance from WSJ management to do so and sad for punishing their great journalists in doing so.

The WSJ iPad app was the best in the business and a model for what a news app should be. Now it feels generic and dumbed down, as annoying as all the other cut-rate readers.