For some reason, my WSJ app changed to an iPhone view on the iPad. I can’t figure out how to return to the iPad view?
[Re-Titled by Moderator]
iPad Pro, iPadOS 13
I was very distressed and disappointed by the new WSJ app (version 14). I emailed WSJ customer support and also left a review in the Apple App store. Here are the responses that I received.
You can contact
THE WALL STREET JOURNAL
Phone: 800-JOURNAL
Email: support@wsj.com
Online: https://customercenter.wsj.com
Twitter: @WSJ_Support
The developer response (WSJ product team) through the app store:
The update to our iPad layout is part of our broad and ongoing effort to create a more immersive platform and better showcase all of our great image, video, and graphics content. We hope you will find that the new layout strengthens the delivery of our content, and makes it easier to stay up to date with the latest news from WSJ.
I don't understand how "the new layout strengthens the delivery of our content".
I wish I could undo the most recent update and keep the last version.
I am sad to have cancelled as well. Utterly unusable.
This is exactly my experience today. The app has been ruined. It’s just a sequential list of articles. That approach might be 20 years past its time.
I canceled as well
35 years for me. Canceled as well
I’m out. Canceling today after 20 years. Ruined my morning ritual.
I've done the same
Customer service responded to me to say “there is nothing they can do to fix this. CUSTOMER SERVICE IN ACTION !
The new version of the WSJ app is lousy. I don’t understand why it was changed. It’s difficult to read.
I will miss my morning WSJ but this format is useless to me now. I need the news not more frustration with an app!
We will be dropping the WSJ subscription…terrible change made to a very functional app.
This new iPad app is truly unusable. I have been a daily reader for 40+ years. Feels like they truly want me to leave. I hope someone gets fired for this.
I am really disappointed with the new format. Why change a good thing? I want the original format back now please. We should have the option. I won’t pay for this new format: it’s terrible.
I don’t like new format for iPad; it should mirror the print edition.
Unless WSJ resets iPad to original subscription, I’m cancelling my subscription also. The new format looks like all the other news aggregator that are free; like Apple.
How to return to the iPad view on WSJ app?
