Screen on iPad shattered

Our I pad 8 screen shattered. The device was purchased in October of 2022 and used daily. We used the machine this morning, put it on the charger, and went for a walk. When we returned we opened the case/cover and the screen was shattered. Small chunks have come out near the button, and the screen has well over 100 cracks around the perimeter extending like cobwebs to the center of the screen. The temp in the room has not exceeded 70 degrees and the iPad was not in the sun.

Has anyone experienced this and what could the cause be?

iPad, iPadOS 16

Posted on Aug 10, 2023 3:26 PM

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Question marked as Best answer

An AASP may be much closer than your nearest Apple Store.

Posted on Aug 10, 2023 4:03 PM

3 replies
Question marked as Helpful

Aug 10, 2023 3:38 PM in response to Longtalker

Speculation as to the cause serves no useful purpose. You would be best advised to seek assistance and diagnosis from an Apple technician at the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple


Alternatively, should you wish to skip qualified diagnosis, you might consider use of Apple’s mail-in repair service:

iPad Repair & Service - Apple Support

Screen on iPad shattered

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