My username does not work for activation lock but it works everywhere else

I’ve been trying to get my iPad off of activation lock for a few days now my username and password works just fine anywhere but when I try to move the activation lock It says that username cannot be used to unlock. I don’t know what to do.

iPad Pro, iPadOS 15

Posted on Aug 10, 2023 6:54 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 6:56 PM

If it's locked to a different Apple ID, log in with that one, or contact the person who can, or if you're the unit's original owner, click here and submit an unlock request.

If it's become unbound from the original account but is still locked, submit an unlock request.


(243059)

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My username does not work for activation lock but it works everywhere else

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.